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Staples Tech Support information

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$27K

$43.5K

$66K

How much do staples tech support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for staples tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Staples Tech Support vs Staples Customer Service Representative?

AspectStaples Tech SupportStaples Customer Service Representative
Primary RoleProviding technical assistance and troubleshooting for products and servicesHandling customer inquiries, order processing, and general support
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCommunication skills, customer service, product knowledge
Work EnvironmentTechnical support centers, in-store tech departmentsCall centers, retail stores, online support channels
Common CertificationsCompTIA A+, technical certificationsCustomer service certifications, retail experience

Staples Tech Support focuses on resolving technical issues related to products and services, requiring technical skills and certifications. In contrast, Staples Customer Service Representatives handle general customer inquiries, order processing, and support, emphasizing communication and customer service skills. Both roles are essential in retail support but serve different functions within the company.

What cities are hiring for Staples Tech Support jobs? Cities with the most Staples Tech Support job openings:
Infographic showing various Staples Tech Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, and 95% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Territory Sales Representative, Commercial (VA, NC)

Territory Sales Representative, Commercial (VA, NC)

Staples, Inc.

Raleigh, NC

Full-time

Retirement, PTO

Posted yesterday

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

422nd of 713 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Hunts within defined territory to prospect and win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base.  It is a high velocity sales position that leverages a prioritized call list to drive prospect engagement remotely by phone, video, face to face, and utilizing digital tools. 

What you’ll be doing:

  • Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
  • Effective Selling Skills
  • Utilizing professional selling skills
  • Discover prospects incremental and programmatic needs
  • Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
  • Capable of overcoming objections and closing the sale.
  • Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
  • Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
  • Implements and ramps wins driving compliance to new account/program
  • Expertise of prospect industry buying process’ and ability to support product selection and standardization
  • Create sticky accounts which will continue to purchase from Staples
  • Integrates feedback from prospects into their sales approach
  • New customer assortment and pricing
  • Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
  • Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

What you bring to the table:

  • Strong drive and a desire to win
  • Strong aversion to complacency
  • Proven ability to view rejection as a learning opportunity and double down on next best actions
  • Experience and proven track record of business development
  • Strong ability to develop and deliver presentations virtually and in person
  • Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
  • Ability to work with product category sales team members
  • Strong business, financial, operations and technology acumen
  • Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples value proposition
  • Ability to function independently with minimal daily supervision
  • Ability and motivation to find, develop, and close sales
  • Demonstrated work ethic, self-disciplined
  • Ability to succeed in a competitive selling or goal-oriented environment
  • Ability to be coached and to incorporate feedback
  • Professional appearance and demeanor
  • Strong organization and time management skills

What’s needed- Basic Qualifications: 

  • 1-3 years of successful sales experience or success as a Staples B2B Sales Associate
  • 3+ years experience in PowerPoint, Excel, and Outlook

What’s needed- Preferred Qualifications:

  • Bachelor’s Degree
  • Knowledge of Customer Relationship Management tool (CRM)
  • Industry knowledge, a plus

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule 
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Work Location: This is a remote position with a regional focus. This position supports customers in Richmond, VA and Raleigh, NC. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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