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Service Representative Associate Jobs in Springfield, MA

Enpro

Order Management Specialist

Easthampton, MA · On-site

$48K - $72K/yr

Associate's degree preferred. * 2-4 years of experience in customer service, order management, sales support, or similar role. * Experience working in an ERP or CRM system (order entry, customer ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Springfield, MA

Service Representative Associate information

See Springfield, MA salary details

$10

$22

$40

How much do service representative associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for service representative associate in Springfield, MA is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.90 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What cities near Springfield, MA are hiring for Service Representative Associate jobs? Cities near Springfield, MA with the most Service Representative Associate job openings:
Service Representative Associate jobs near you

Customer Service Representative / CSR in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$19.64/hr

Contractor

Posted 20 days ago

Job description

Job Title: Customer Service Representative / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $19.36/- on W2
 
 
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Summary:

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal.

We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.

You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.

Roles and Responsibilities:

Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
 

What you get:

Paid Training
Work Schedule: Monday- Friday 8:30-5:00pm
Weekend's OFF!
Great Work Environment
 

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Outstanding Attendance.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
 

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.
Associate degree or higher without call center experience.
Must be able to pass the 35 wpm typing test.
Must be able to pass a customer service assessment.
Must be able to successfully pass a criminal background check and drug test.
 
 
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