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Service Operations Support Jobs in Dallas, TX (NOW HIRING)

Genesis10

Operations Support

Frisco, TX · On-site +1

$50K - $60K/yr

... service. Key Responsibilities Administrative & Operational Support: * Perform detailed data entry ... tasks, including formatting job requirements, posting positions to various online platforms ...

Albertsons

Service Operations Assistant

Desoto, TX

Position Summary The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes ...

Albertsons

Service Operations Assistant

Plano, TX · On-site

Position Summary The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes ...

Ericsson

Hyperscaler Operations Support

Plano, TX · On-site

The Hyperscaler Operations Support role involves administrative coordination and data-driven ... Ericsson is an information and communications technology company that offers network services. It ...

Albertsons

Service Operations Manager

Fort Worth, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments ... Drive front-end productivity and support overall store sales goals * Monitor labor usage ...

Albertsons

Service Operations Manager

Dallas, TX

Position Summary The Service Operations Manager leads front-end operations and service departments ... Drive front-end productivity and support overall store sales goals * Monitor labor usage ...

Albertsons

Service Operations Manager

Dallas, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments ... Drive front-end productivity and support overall store sales goals * Monitor labor usage ...

Albertsons

Service Operations Manager

Desoto, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments ... Drive front-end productivity and support overall store sales goals * Monitor labor usage ...

Albertsons

Service Operations Manager

Colleyville, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments ... Drive front-end productivity and support overall store sales goals * Monitor labor usage ...

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Service Operations Support information

See Dallas, TX salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service operations support in Dallas, TX is $25.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $31.15 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.
What are popular job titles related to Service Operations Support jobs in Dallas, TX? For Service Operations Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Dallas, TX look for? The top searched job categories for Service Operations Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Service Operations Support jobs? Cities near Dallas, TX with the most Service Operations Support job openings:
Service Operations Support jobs near you
Service Operations Support Manager

Service Operations Support Manager

FleetPride, Inc.

Dallas, TX • On-site

Full-time

Posted 19 days ago

FleetPride rating

7.5

Company rating: 7.5 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

112th of 329 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
The Service Operations Support Manager is responsible for providing hands on support to Corporate and Field Service leadership by providing training and project management of Service initiatives and project implementation. This individual will be considered a subject matter expert in all Service-related policies, procedures and KPI's. In addition, he or she will be responsible for the continuous management and monitoring of FleetPride's Service equipment and tooling by ensuring all assets are properly being utilized and maintained. This individual will also be responsible for providing technical expertise and root cause failure analysis of large warranty claims. He or she will also provide training and implementation support for current and future acquisitions.
Essential Tasks
  • Ensure new and existing team members are trained on FleetPride's latest safety policies, programs, and procedures to include Safety Dashboards.
  • Oversee the ordering, tracking and implementation of tools, vehicles, and equipment to ensure proper, safe, and efficient implementation of assets.
  • Provide sourcing expertise of tooling, diagnostic software, and equipment recommendations
  • Complete periodic asset (equipment, diagnostic software, vehicles, and tooling) utilization reporting to ensure assets are being fully utilized and in the proper locations.
  • Provide electronic diagnostic tooling management, sourcing, and support. This includes monitoring of licensing costs and software utilization.
  • Regularly reviewing of tooling, diagnostic software and equipment specs to ensure the latest advancements are being reviewed and considered.
  • Assist with the relocation of assets when necessary and ensure the Accounting Asset transfer SOP is followed.
  • Provide technical assessment and root cause analysis of large warranty claims.
  • Assist in the training location leaders on FleetPride Service KPI's such as Gain/Loss, Productivity, Efficiency etc.
  • Provide training to service leadership on applicable FleetPride policies and procedures.
  • Provide operational best practices coaching and guidance.
  • Ensure that locations only perform operations which they are qualified to perform.
  • Work with the service department managers to monitor and control the performance of the departments using appropriate reports, tracking systems and surveys.
  • Support the training and integration of new acquisitions.

Skills
  • Monitoring: Monitoring/assessing performance of individuals and service departments to make improvements or take corrective action as needed.
  • Judgment & Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Computer Skills: The ability to learn new programs and utilize them to improve performance.
  • Technical Knowledge: Apply industry experience to ensure compliance with industry and FleetPride standards.
  • Management of Personnel Resources: Motivating, developing, and directing people as they work.
  • Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
  • Time Management: Managing one's own time and the time of others.
  • Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Coordination: Adjusting actions in relation to others' actions.

Attributes
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression: The ability to communicate job information so the service team will understand the requirements.
  • Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve recognizing there is a problem but also solving it.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

Physical Demands
Physical ability to handle lifting periodically more than 40 lbs. Climbing on and under vehicles, frequently assume awkward positions while supervising heavy and sometimes dirty work.
Qualifications
Education
High School Diploma (or GED or High School Equivalence Certificate) required.
Associates Degrees or Technical Degree Preferred.
Professional Experience
  • Eight years' experience in the service business, preferably in diesel (truck and trailer) repair and sales.
  • Have hands-on knowledge of truck and trailer repair, labor rates, mechanic productivity and customer relationship skills.
  • At least 3 years in a managerial role in a service environment and have demonstrated the ability to be a successful leader.
  • Must have experience in attracting, retaining, and developing all levels of service professionals.

Certifications/Licenses
Valid drivers' license with clean driving record.
Environmental / Physical Conditions
Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise
Equipment
Eye and hearing protection when needed. Any PPE that the FleetPride Safety Department deems necessary for the safe performance of the job.
Travel
40-50% travel will be required.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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