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Service Center Manager Jobs in Indiana (NOW HIRING)

Valvoline

Assistant Service Center Manager

Munster, IN · On-site

Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...

Valvoline

Assistant Service Center Manager

Portage, IN · On-site

Service Center Manager $50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As a Service Center Manager (SCM), you are responsible for taking the lead in helping build ...

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Service Center Manager information

See Indiana salary details

$20K

$75.3K

$134.2K

How much do service center manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for service center manager in Indiana is $75,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,400.00 per year, depending on experience, location, and employer.

What are some common challenges a Service Center Manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What is a Service Center Manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Service Center Manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.
What cities in Indiana are hiring for Service Center Manager jobs? Cities in Indiana with the most Service Center Manager job openings:
Infographic showing various Service Center Manager job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 64% Full Time, 32% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,263 per year, or $36.2 per hour.
Assistant Service Center Manager

Assistant Service Center Manager

Valvoline

Munster, IN • On-site

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Valvoline rating

6.3

Company rating: 6.3 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

459th of 516 rated manufacturers

Job description

Service Center Manager
Job Description
$50,000+ * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match
As a Service Center Manager (SCM), you are responsible for taking the lead in helping build a
high-performing team capable of making the Valvoline Instant Oil Change (VIOC) service
experience better than the service experience of all other providers. In addition to working on
cars and taking care of our guests, you will lead, train, and supervise hourly employees.
The perks and benefits we'll provide:
• Competitive pay and paid time off (PTO)
• Flexible work schedule: No late evenings or holidays
• Paid on-the-job training - No previous automotive experience is required
• Company-provided uniforms and tools
• Medical and prescription drug coverage
• 401(k) retirement savings plan with company match
• We promote from within - a commitment we are passionate about
• 50% discount on VIOC automotive services
Terms and conditions apply.
How you'll make a difference:
• Perform oil changes and additional car maintenance services
• Lead the the daily operation and oversight of the service center
• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Be responsible for the financial performance, inventory, and labor management of the
the service center
• Mentor, lead, and train the team to optimize their development
• Maintain a clean, well-organized service center and facilitate a safe and secure working
environment
• Become familiar with Environmental, Health & Safety compliance and other policies
and procedures
What you'll need to succeed:
• Six months of supervisory experience required, preferably in a retail environment
• A friendly spirit and willingness to work as part of a customer-focused team, with
effective interpersonal and oral communication skills
• Knowledge of cash handling, facility, and safety control policies and practices
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• Have full mobility and can twist, stoop, and bend
• High school diploma or equivalent
• English fluency in reading, writing, and speaking
How you'll advance in your career:
At VIOC, your roadmap to career advancement is limitless! With an award-winning training
program, commitment to safety, and fair and honest values, we're here to help you reach
every milestone.
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All
qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, gender identity, sexual orientation, national origin, or protected veteran status.

What Valvoline employees say

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

Year founded

1866

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