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Service Ambassador Jobs (NOW HIRING)

Sutter Health

Service Ambassador

Santa Rosa, CA · On-site

$39.57 - $59.35/hr

Proactively interacts with patients, supports all levels of management and employees during interaction with patients and assists in the navigation of the overall health system to recover service ...

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Service Ambassador information

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$11

$20

$28

How much do service ambassador jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Service Ambassador vs Customer Service Representative?

AspectService AmbassadorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentFrontline customer interaction, often in retail or hospitalityCall centers, retail, or service desks
Employer & Industry UsageRetail, hospitality, corporate eventsCustomer support, retail, telecom
Search & Comparison IntentUnderstanding roles that promote brand engagementHandling customer inquiries and complaints

While both roles involve customer interaction, Service Ambassadors focus on promoting brand loyalty and engaging customers proactively, often in retail or hospitality settings. Customer Service Representatives primarily handle inquiries and resolve issues, typically in call centers or support desks. The roles overlap in communication skills but differ in scope and focus.

How does a Service Ambassador typically interact with other departments to resolve customer issues?

As a Service Ambassador, you act as a liaison between customers and various internal teams such as operations, technical support, and management. When a customer issue arises, you gather all necessary details and collaborate with the appropriate department to ensure a prompt and effective resolution. This role often involves coordinating follow-ups and maintaining clear communication with both the customer and colleagues to deliver a seamless service experience. Strong teamwork and organizational skills are essential to succeed in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Service Ambassador, and why are they important?

To thrive as a Service Ambassador, you need strong customer service abilities, problem-solving skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale software, and basic office tools is typically required. Excellent communication, patience, and a positive attitude are crucial soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure a positive customer experience, foster brand loyalty, and effectively address service-related challenges.

What are Service Ambassadors?

Service Ambassadors are professionals who act as the face of an organization, providing assistance, guidance, and information to customers or visitors. They help ensure a positive experience by addressing inquiries, resolving issues, and directing people to the appropriate services or locations. Service Ambassadors are commonly found in industries such as transportation, hospitality, retail, and public venues, where customer interaction is essential. Their role often requires excellent communication skills, problem-solving abilities, and a customer-oriented attitude.

What Is a Service Ambassador?

A service ambassador acts as the face of a company or brand, working primarily in a customer service role to assist clients with promoting their marketing campaigns. Service ambassadors are highly motivated, upbeat individuals who work well both with a team and individually when interacting with clients. As a service ambassador, your job duties vary depending on the industry you work in but typically include going above and beyond for clients, creating excitement and buzz around their brand, and providing support at marketing events. There aren’t many qualifications needed beyond related experience, although employers prefer you to have demonstratable customer service and interpersonal skills as well as a bachelor’s degree.

More about Service Ambassador jobs
What states have the most Service Ambassador jobs? States with the most job openings for Service Ambassador jobs include:
Service Ambassador jobs near you
Infographic showing various Service Ambassador job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Guest Service Ambassador

Grand Bohemian Mountain Brook

Birmingham, AL • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Property Description

Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality.

This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences - from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.

With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay - we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.

Overview

Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Summary:

  • Coordinates concierge type services for the guests and sets positive tone for arrival experience
  • Provide exceptional customer service and create a warm and welcoming atmosphere for guests
  • Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
  • Coordinate and handle guest transportation and luggage services
  • Anticipate guest needs and personalize their stay to exceed their expectations
  • Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
  • Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
  • Collaborate with other departments to ensure a seamless guest experience

Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests. Apply now to become a Guest Services Ambassador and contribute to our commitment to excellence in guest service.

Qualifications
  • Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
  • Prefer 1+ year customer service experience in hotels
  • Familiarity with local area and attractions  
  • Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
  • Ability to communicate effectively with the public and other Team Members
  • Strong computer skills
  • Present confident and professional appearance
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Employment Type: FULL_TIME

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