Server Shift Supervisor Jobs in Springfield, MA (NOW HIRING)

GreatHorse History

We love the game of golf, but since we don't love the attitude encountered at most clubs, we decided to build GreatHorse around the idea of like-minded members enjoying a lifestyle club without the stuffiness of traditional clubs. GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse.

The Story Behind the Name

As one of the most sought-after breeders in the nation, the Antonacci family has been synonymous with racing greatness and integrity for over 50 years. Their involvement as owners and breeders in five Hambletonian Champions with some of the greatest racehorses the sport has ever laid eyes upon makes them well-known on harness racing's biggest stages. To reflect this proud history, they selected GreatHorse, English for "Gran Cavallo," the title of Leonardo Da Vinci's magnificent horse statue.

Food and Beverage Supervisor

GreatHorse

Position Summary:

A Food and Beverage Supervisor assists in overseeing daily operations within the hospitality dining areas to ensure quality service, Member satisfaction, and efficient team performance.

Your Role:

• Supervise daily food and beverage operations
• Lead and support servers, bartenders, hosts, and food runners
• Ensure excellent customer service and Member satisfaction
• Monitor food quality, presentation, and cleanliness standards
• Handle customer concerns and resolve service issues professionally
• Assist with shift coordination when necessary
• Help coach new employees on company procedures and service expectations
• Enforce health, safety, and sanitation regulations
• Monitor inventory and assist with ordering supplies
• Assist with monthly beverage inventory
• Support point-of-sale procedures
• Communicate effectively with the kitchen and management teams
• Help maintain labor cost controls
• Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills:

• Strong leadership and team management abilities
• Excellent customer service and relationship-building skills
• Effective problem-solving and decision-making capabilities
• Exceptional organizational, multitasking, and prioritization skills
• Strong time management with the ability to meet deadlines
• close attention to detail and accuracy
• Conflict resolution and interpersonal communication skills
• Professional verbal and written communication abilities

Desirable requirements:

• High school diploma or equivalent required
• 1 yr Hospitality or restaurant experience preferred
• Previous leadership or supervisory experience preferred
• Ability to work in a fast-paced environment
• Knowledge of food safety and sanitation standards
• Flexible schedule including nights, weekends, and holidays
• Ability to stand for long periods of time

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
• Required to walk or stand for long periods.
• Required to exert physical effort in handling objects more or less than 30 pounds.

GreatHorse, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.