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Sciencelogic Jobs in Iowa (NOW HIRING)

Lightedge

Triage Technician

Des Moines, IA · On-site

Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) * IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial ...

Lightedge

Triage Technician

Des Moines, IA · On-site

Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) * IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial ...

All JobsSciencelogic JobsSciencelogic Jobs in Iowa

Sciencelogic information

What is the difference between Sciencelogic vs Network Engineer?

AspectSciencelogicNetwork Engineer
Required CertificationsIT certifications, such as CompTIA, Cisco, or vendor-specificCCNA, CCNP, or equivalent networking certifications
Work EnvironmentData centers, IT departments, monitoring and management environmentsCorporate offices, data centers, network infrastructure sites
Industry UsageIT management, infrastructure monitoring, automationNetwork design, implementation, troubleshooting

While both roles involve IT infrastructure, Sciencelogic focuses on monitoring and managing IT assets using specialized software, whereas Network Engineers design and maintain network systems. Understanding these differences helps organizations assign the right skills to each role.

What job categories do people searching Sciencelogic jobs in Iowa look for? The top searched job categories for Sciencelogic jobs in Iowa are:
Sciencelogic jobs near you
Infographic showing various Sciencelogic job openings in Iowa as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, and 9% Remote job distribution.
Triage Technician

Triage Technician

Lightedge

Des Moines, IA • On-site

Full-time

Posted 3 days ago

Job description

The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
Responsibilities
  • Serve as the initial point of contact for clients experiencing technical issues and their requests
  • Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team
  • Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
  • Proactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each
  • Ensure related customer cases are associated properly with major incidents
  • Accurately and professionally document all communication with customers
  • Follow proper escalation procedures to platform engineers during an
  • Perform other duties as assigned
Education & Experience
  • High School Diploma or equivalent
  • Empathetic customer service mindset and attitude
  • A superior sense of urgency and customer sentiment
  • Excellent written and verbal communication skills
  • Enjoys teamwork and collaboration
  • Must have excellent problem-solving skills and the ability to prioritize
  • Possess the ability to comprehend and execute documented escalation procedures
  • Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.
Preferred Skills
  • ServiceNow and ITSM experience
  • Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)
  • Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)
  • IBM Power Technologies (IBM I and AIX) – IBM i Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.