Operations Manager
Austin, TX · On-site
$85K - $100K/yr
Onsite at our Austin warehouse The pay range for this role is: 85,000 - 100,000 USD per year (Austin Returnmates)
Operations Manager
Austin, TX · On-site
$85K - $100K/yr
Onsite at our Austin warehouse The pay range for this role is: 85,000 - 100,000 USD per year (Austin Returnmates)
Distribution Manager
Philadelphia, PA · On-site
$70K - $95K/yr
The pay range for this role is: 70,000 - 95,000 USD per year (Philadelphia Returnmates)
Distribution Manager
Philadelphia, PA · On-site
$70K - $95K/yr
The pay range for this role is: 70,000 - 95,000 USD per year (Philadelphia Returnmates)
Returnmates information
What is the difference between Returnmates vs Delivery Driver?
| Aspect | Returnmates | Delivery Driver |
|---|---|---|
| Required Credentials | Valid driver’s license, insurance, background check | Valid driver’s license, insurance, background check |
| Work Environment | Warehouse, customer locations, retail stores | On the road, various delivery locations |
| Employer & Industry Usage | Retail, e-commerce, logistics companies | Food, retail, courier services |
| Common Search & Comparison Intent | Understanding roles in logistics and returns | Comparing delivery jobs and responsibilities |
Returnmates primarily focus on managing product returns, often working with retail and e-commerce companies to facilitate the return process. Delivery drivers, on the other hand, are responsible for transporting goods from one location to another, typically in food or retail sectors. While both roles involve driving and customer interaction, Returnmates specialize in reverse logistics, whereas delivery drivers focus on forward logistics.
More about Returnmates jobs
What cities are hiring for Returnmates jobs? Cities with the most Returnmates job openings:
What states have the most Returnmates jobs? States with the most job openings for Returnmates jobs include:
What job categories do people searching Returnmates jobs look for? The top searched job categories for Returnmates jobs are:
$85K - $100K/yr
Full-time
Medical, Dental, Vision, PTO
Posted 22 days ago
Job description
About the Company
Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.
Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce-last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry's, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.
About the Role
We are hiring an Operations Manager to lead and optimize warehouse and delivery operations in the market. In this role, you'll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience.
You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup.
What You'll Do
What We're Looking For
Required:
Nice to Have:
Why Join Sway
The Sway Way
Operations | Austin, TX
Location: Onsite at our Austin warehouse
The pay range for this role is:
85,000 - 100,000 USD per year (Austin Returnmates)
Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.
Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce-last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry's, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.
About the Role
We are hiring an Operations Manager to lead and optimize warehouse and delivery operations in the market. In this role, you'll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience.
You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup.
What You'll Do
- Oversee daily warehouse and driver operations to ensure smooth execution of inbound and outbound workflows
- Build, manage, and support a team of W2 warehouse staff and independent contractor drivers
- Align driver capacity with demand to ensure coverage and efficiency
- Monitor operational performance and key metrics to identify areas for improvement
- Analyze daily operations and implement process improvements to increase speed and accuracy
- Ensure a high standard of customer experience across deliveries, returns, and issue resolution
- Work closely with the Head of Operations and HQ team to share feedback and drive operational improvements
- Develop and refine workflows, tools, and processes to improve efficiency and scalability
- Track and manage operational costs, supporting budget and performance accountability
- Lead problem-solving efforts for operational issues, delays, and escalations
- Foster a culture of accountability, ownership, and continuous improvement within the team
What We're Looking For
Required:
- Bachelor's degree or 4+ years of relevant experience in logistics, warehouse operations, or operations management
- 2-4+ years of experience managing teams, including contractors or frontline staff
- Experience overseeing complex, fast-moving operational environments
- Strong problem-solving skills with a focus on process improvement and execution
- Ability to analyze performance data and translate insights into action
- Excellent communication skills with the ability to report findings to senior leadership
- Comfortable working in-person at a warehouse facility full-time
- Strong ownership mindset with a hands-on, "lead from the floor" approach
Nice to Have:
- Experience in a high-growth startup or fast-scaling environment
- Familiarity with e-commerce logistics and returns operations
- Proficiency in Excel, Google Sheets, or similar tools for analysis and reporting
- Experience with data tools (e.g., Sigma or similar platforms)
- Prior experience managing independent contractor driver networks
Why Join Sway
- Be part of a fast-growing startup shaping the future of logistics
- Comprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage)
- Unlimited PTO policy for flexibility and work-life balance
- Employee stock options to share in company growth
- Collaborative, high-energy work environment focused on teamwork and execution
The Sway Way
- Embrace Change: We adapt quickly and turn challenges into opportunities
- Every Package Matters: Accuracy and care drive everything we do
- Trust Your Numbers: We rely on metrics to guide improvement
- Seek Responsibility: We take responsibility and follow through
- Low Ego, High Ambition: We work collaboratively and support each other
Operations | Austin, TX
Location: Onsite at our Austin warehouse
The pay range for this role is:
85,000 - 100,000 USD per year (Austin Returnmates)