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Residential Retention Rep Jobs (NOW HIRING)

Leasing Assistant

Cohoes, NY

$16.75 - $22.25/hr

Represents the company in a professional manner at all times as per the leasing manual ... Assists manager in implementing residential retention and renewal programs. Conducts mini-audits to ...

Leasing Assistant

Cohoes, NY · On-site

$16.75 - $22.25/hr

Represents the company in a professional manner at all times as per the leasing manual ... Assists manager in implementing residential retention and renewal programs. • Conducts mini ...

As a Residential Sales Representative for ALLO, you could be traveling between markets, but don't ... We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on ...

As a Residential Sales Representative for ALLO, you could be traveling between markets, but don't ... We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on ...

As a Residential Sales Representative for ALLO, you could be traveling between markets, but don't ... We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on ...

As a Residential Sales Representative for ALLO, you could be traveling between markets, but don't ... We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on ...

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Residential Retention Rep information

See salary details

$30K

$60.4K

$76K

How much do residential retention rep jobs pay per year?

As of Jun 9, 2026, the average yearly pay for residential retention rep in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is the difference between Residential Retention Rep vs Customer Service Representative?

AspectResidential Retention RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in retention strategiesHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, customer retention departments, utility or telecom companiesCall centers, retail, service industries, various customer-facing settings
Employer & IndustryTelecom, utility, cable, internet providersBroad across multiple industries including retail, finance, healthcare
Search & Comparison IntentFocus on retention, customer loyalty, reducing churnFocus on general customer support, issue resolution

The Residential Retention Rep specializes in retaining existing customers and reducing churn within specific industries like telecom or utilities. In contrast, a Customer Service Representative handles a broader range of customer inquiries and support. While both roles require strong communication skills, retention reps focus more on loyalty strategies, whereas customer service reps address general customer needs.

What cities are hiring for Residential Retention Rep jobs? Cities with the most Residential Retention Rep job openings:
What states have the most Residential Retention Rep jobs? States with the most job openings for Residential Retention Rep jobs include:
Leasing Assistant

$16.75 - $22.25/hr

Full-time

Posted 6 days ago


Prime Inc. rating

5.8

Company rating: 5.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Company Description

For over 30 years, Prime Companies has led upstate New York's real estate market with a broad set of real property services. We are experts in hospitality, property development, financing, marketing, residential and commercial real estate brokering and property management. Prime Companies provides services in the Albany-Saratoga-Troy-Schenectady markets, as well as sites in Western New York and Pennsylvania. From short-term to a lifetime, Prime Companies delivers real estate solutions for better business, leisure and living.

ation will be kept confidential according to EEO guidelines.

Job Description

Overview

Prime Companies is seeking the right candidate to join our Property Management team. We are looking for a customer-service oriented, full-time Leasing Assistant working at one or more assigned luxury apartment communities. 


Responsibilities

The Leasing Assistant will be responsible for showing and leasing apartment homes to prospective residents and supporting the property's marketing plan. Additionally, the Leasing Assistant is also responsible for providing high quality customer service to residents and prospective residents. The Leasing Assistant will assist with all activities related to apartment home rentals (move-ins and lease renewals) as it relates to prospective and current residents. If you have a positive attitude, exceptional customer service skills and you are a team player; we would like to hear from you. 



Qualifications

Qualifications


Qualified candidates will have 1-2 years in sales experience in retail, hospitality or multi-family environment. Yardi experience preferred.




Responsible for the leasing of apartments


Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.


Assists Property Manager in establishing and attaining daily leasing and renewal goals,


Show model and vacant units to prospects.


Monitors all vacancies and Total-To-Lease in order to proactively address future occupancy requirements.


Fill out yardi guest cards with the correct information for all prospective tenants and follow up according to our company policy 


Follow all company policy and procedures applicable to the leasing functions.




Marketing




Assists in the overall marketing efforts and offers input and suggestions for promotions, advertisements, etc. Do offsite marketing when required.


Monitors the community advertisements and responses; maintains ad book.


Ensures accurate completion of the monthly competitive survey reports and analyzes the multi-family real estate market trends and conditions in the area.


Assures that the leasing office, model, property appearance and curb appeal is acceptable and apartments are ready to show to prospective residents.




Leadership Qualities




Maintains open communications with Property Manager, Maintenance Supervisor and staff.


Understands and complies with Fair Housing laws and standards. Represents the company in a professional manner at all times as per the leasing manual. 




Administrative




Enters information accurately into Yardi


Prepares, assists and oversees accuracy of all leasing paperwork, including new lease paperwork and required weekly marketing reports.


Maintains current resident files. Assists manager in implementing residential retention and renewal programs.


Conducts mini-audits to ensure that current/accurate resident files are being maintained.


Other Job Functions


Participates and assists in training seminars as requested.


Becomes active in the local business community and develops a rapport with the residential community.


Accompany residents or prospective residents via motorized vehicle or walking on tours of property grounds and vacant units. May run errands as necessary. Attends and assists with resident social functions and activities. Performs other duties as assigned.



Additional Information


Company Overview:

For over 30 years, Prime Companies has led upstate New York's real estate market with a broad set of real property services. We are experts in hospitality, property development, financing, marketing, residential and commercial real estate brokering and property management. Prime Companies provides services in the Albany-Saratoga-Troy-Schenectady markets, as well as sites in Western New York and Pennsylvania. From short-term to a lifetime, Prime Companies delivers real estate solutions for better business, leisure and living.



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