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Residential Retention Rep Jobs (NOW HIRING)

Culligan

Residential Sales Representative

Midland, TX · On-site

... retention with residential customers * Develop and improve standard/best practices in the sales ... Accurately represent capabilities, terms procedures without distorting dealership policy * Make an ...

Progress Residential

Retention Specialist

Tempe, AZ · On-site

POSITION SUMMARY The Retention Specialist is a member of the Property Management department and ... Residential lease renewal process * Represents the company to current residents and others in a ...

Progress Residential

Retention Specialist

Tempe, AZ · On-site

POSITION SUMMARY The Retention Specialist is a member of the Property Management department and ... Residential lease renewal process * Represents the company to current residents and others in a ...

Progress Residential

Retention Specialist

Tempe, AZ

POSITION SUMMARY The Retention Specialist is a member of the Property Management department and ... Residential lease renewal process * Represents the company to current residents and others in a ...

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Residential Retention Rep information

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$30K

$60.4K

$76K

How much do residential retention rep jobs pay per year?

As of Jun 9, 2026, the average yearly pay for residential retention rep in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is the difference between Residential Retention Rep vs Customer Service Representative?

AspectResidential Retention RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in retention strategiesHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, customer retention departments, utility or telecom companiesCall centers, retail, service industries, various customer-facing settings
Employer & IndustryTelecom, utility, cable, internet providersBroad across multiple industries including retail, finance, healthcare
Search & Comparison IntentFocus on retention, customer loyalty, reducing churnFocus on general customer support, issue resolution

The Residential Retention Rep specializes in retaining existing customers and reducing churn within specific industries like telecom or utilities. In contrast, a Customer Service Representative handles a broader range of customer inquiries and support. While both roles require strong communication skills, retention reps focus more on loyalty strategies, whereas customer service reps address general customer needs.

What cities are hiring for Residential Retention Rep jobs? Cities with the most Residential Retention Rep job openings:
What states have the most Residential Retention Rep jobs? States with the most job openings for Residential Retention Rep jobs include:
Residential Retention Rep jobs near you
Sales and Account Retention Representative (Bilingual Spanish)

Sales and Account Retention Representative (Bilingual Spanish)

Spectrum

Pharr, TX

$70K/yr

Full-time

Posted 16 days ago

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 585 frontline employees who took The Breakroom Quiz

19th of 76 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.


How You’ll Make an Impact   

  • Engage with customers to resolve billing inquiries, product questions and service complaints
  • Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
  • Maintain high levels of professionalism and courtesy in every customer interaction
  • Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
  • Master order processing within the billing system for retained accounts and new sales entries
  • Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
  • Support efforts to enhance the customer experience through every transaction

Working Conditions   

  • Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

  • High school diploma or equivalent

Skills   

  • Ability to read, write, speak and understand English and Spanish
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to work variable hours; may include weekends, holidays, and split days off
  • Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
  • Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
  • Effective computer and consumer electronics skills
  • Ability to use personal computer and relevant software applications including the billing system
  • Proven verbal and written communication skills
  • Ability to handle irate customers and resolve issues
  • Ability to prioritize and organize effectively

Preferred Qualifications

Experience

  • 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2


#LI-TG1
CRT110 2026-75604 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

  • High school diploma or equivalent

Skills   

  • Ability to read, write, speak and understand English and Spanish
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to work variable hours; may include weekends, holidays, and split days off
  • Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
  • Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
  • Effective computer and consumer electronics skills
  • Ability to use personal computer and relevant software applications including the billing system
  • Proven verbal and written communication skills
  • Ability to handle irate customers and resolve issues
  • Ability to prioritize and organize effectively

Preferred Qualifications

Experience

  • 2+ years of call center experience in customer service or phone sales, or equivalent experience

#ZRSM2

Company Description

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

View All Spectrum Jobs