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Job Description

Job Title: Director, AI Center of Excellence

Department: Finance

Reports To: Senior Manager, Financial Systems and Business Intelligence

Classification: Exempt

Primary Location: Corporate Headquarters in Monterey, CA

Secondary Location: US Remote

Position Overview

We are seeking a highly capable Senior Financial Analyst\Manager to join the FP&A team in a role that combines budgeting, forecasting, financial analysis, business intelligence, FP&A systems administration, executive-level financial presentation development, and practical use of modern AI tools. This position is ideal for a finance professional who is comfortable working with large data sets, understands database structures well enough to obtain and validate data from enterprise systems, and can translate financial and operational information into clear insight, polished PowerPoint presentations, and well-documented recommendations for business leaders. The role will support a $1B+ B2B services organization that provides telephone-based interpretation solutions for clients whose customers need language access support. The successful candidate will help administer and improve cloud-based FP&A tools, connect financial and operational data across systems, use approved AI tools such as ChatGPT responsibly to increase productivity and analytical quality, and become a key contributor to the company's planning, reporting, systems, and executive communication infrastructure.

What This Role Will Own

Budgeting and forecasting: Support and help lead annual budget, quarterly forecast, long-range planning, scenario planning, and target-setting processes; ensure assumptions, projections, and source data are accurate, complete, and well documented.

Financial modeling and analysis: Build and maintain financial models, variance analyses, trend reporting, and performance dashboards that help senior leaders understand business drivers and make informed decisions.

FP&A systems administration: Act as a key administrator and power user for Prophix or a comparable corporate performance management platform, including model maintenance, user/security administration, data loads, testing, upgrades, documentation, and troubleshooting.

Data integration and validation: Work with Finance, IT, Sales, Payroll, and other teams to move, reconcile, and validate data from Microsoft D365 Finance & Operations, Salesforce CRM, data warehouse sources, and related reporting tools into the FP&A environment.

Reporting and business intelligence: Develop recurring and ad hoc reports using Excel, Prophix, Power BI, Management Reporter, SQL or SQL-like queries, and other available tools; present insights in a clear, business-oriented format.

Executive presentations and financial storytelling: Build highly polished PowerPoint decks for senior leadership, operating reviews, budget and forecast packages, board-style materials, and strategic decision support.

AI-enabled productivity and process improvement: Use approved AI tools, including ChatGPT or similar platforms, to support analysis, reporting commentary, documentation, troubleshooting, presentation drafting, formula/query assistance, automation ideas, and process improvement while applying strong judgment and validation.

Cross-functional partnership: Partner with senior leaders, department managers, IT, Sales Operations, Accounting, external vendors, and other stakeholders to understand business needs, resolve issues, and deliver reliable reporting and planning support.

Key Responsibilities

Maintain, enhance, and administer FP&A planning models, reporting structures, workflow processes, user access, and system documentation within Prophix or a similar CPM / FP&A platform.

Prepare and analyze budgets, forecasts, actual results, KPIs, revenue trends, cost drivers, headcount, margins, and other business performance metrics.

Develop executive-ready PowerPoint presentations, management review decks, budget and forecast packages, financial storyboards, and board-style materials that turn complex analysis into concise, visually clear business narratives.

Extract, transform, reconcile, and validate financial and operational data from D365 F&O, Salesforce CRM, data warehouse tables, and other enterprise sources.

Use SQL, SQL-like query tools, Power BI, Management Reporter, Excel, and related tools to obtain data, investigate discrepancies, and build reliable reporting datasets. This role does not require a software engineer, but it does require practical comfort with database concepts and data retrieval.

Use ChatGPT or similar approved AI tools to accelerate routine FP&A work such as drafting variance explanations, summarizing findings, developing formulas, refining queries, creating documentation, preparing training materials, outlining presentations, and identifying opportunities for automation.

Apply responsible AI practices, including protecting confidential data, validating AI-assisted outputs, documenting assumptions, and using human judgment before relying on AI-generated analysis, code, commentary, or recommendations.

Support monthly close analysis, management reporting, audit requests, and special projects as needed.

Research and resolve data discrepancies, system errors, integration issues, and reporting problems using structured problem-solving and strong business judgment.

Create and maintain standard operating procedures, data definitions, control documentation, training materials, presentation templates, and AI-assisted workflow guidance for FP&A systems and reporting processes.

Communicate financial results, risks, opportunities, and recommendations to finance leadership and business stakeholders in a concise, actionable, and presentation-ready manner.

Required Qualifications

Master's degree in Finance, Accounting, Economics, Business Analytics, Information Systems, or a related field, or equivalent practical experience.

Five or more years of progressive experience in FP&A, financial analysis, corporate finance, finance systems, business intelligence, or a closely related role.

Strong budgeting, forecasting, financial reporting, variance analysis, and financial modeling skills.

Advanced Excel skills, including complex formulas, data manipulation, model design, and mastery of large workbooks.

Expert / guru-level Microsoft PowerPoint skills, including executive-grade deck design, storyboarding, chart and table formatting, clean visual hierarchy, concise financial storytelling, and the ability to convert complex analysis into polished presentations for senior leadership.

Practical experience using modern AI tools, especially ChatGPT or similar generative AI platforms, to improve productivity, analysis, reporting, documentation, communication, and problem solving in a professional setting.

Ability to use AI responsibly with confidential business and financial information, including appropriate data protection, review, validation, and escalation when outputs are uncertain or material.

Hands-on experience with an FP&A / CPM platform such as Prophix, Jedox, Board, Adaptive Planning, Hyperion, Anaplan, OneStream, or similar; Prophix experience is strongly preferred. Significant knowledge of ERP/financial systems, preferably Microsoft Dynamics 365 Finance & Operations, and the ability to understand financial data flows, chart of accounts, dimensions, hierarchies, and reporting structures.

Practical familiarity with database structures and data-query tools, including the ability to read or write basic SQL or work with SQL-like query/reporting environments to obtain, validate, and reconcile data.

Experience working with CRM, data warehouse, or BI/reporting data, preferably including Salesforce and Power BI or similar tools.

Excellent analytical, organizational, documentation, communication, presentation, and stakeholder-management skills.

Ability to manage multiple priorities, work independently, and deliver accurate work in a deadline-driven environment.

Preferred Qualifications

Experience in a B2B services, healthcare, contact center, subscription, usage-based business model.

Experience administering cloud-based planning systems, including data integrations, workflow, security, user training, application maintenance, upgrades, and testing.

Experience with Salesforce data, financial data warehouses, Power BI semantic models, Microsoft Management Reporter, or comparable reporting tools.

Experience preparing executive business reviews, board-facing materials, lender/investor presentations, or other senior-leadership financial presentation packages.

Experience using AI coding or agentic development tools, with Codex or similar tools considered a significant plus, to assist with SQL, reporting logic, Excel/Power Query/Power BI calculations, documentation, testing scripts, automation prototypes, or collaboration with IT/data teams. Experience using AI-assisted workflows to improve finance operations, reporting packages, planning processes, reconciliation routines, or knowledge management.

Master's degree in Finance, Accounting, Analytics, Information Systems, or a related field. CPA, CMA, CFA, FPAC, or similar professional certification highly valued.

Travel requirement: 10%

The minimum and maximum full-time annual salary for this role is listed below, by location. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions' current salary range for this position. US CA Monterey Headquarters and US (Remote) pay range is $110,000 to $120,000.00 USD Annually. This role is also eligible for bonus potential. In addition, we offer a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

We expect to accept applications for 60 days from posting date.

Interested candidates are encouraged to apply by visiting our careers site, where you can review the full job description and submit your application online.

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)