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Remote Text Chat Operator Jobs in Arizona (NOW HIRING)

Nuclearn

Founding Support Engineer

Phoenix, AZ · On-site +1

You'll ship production code operators and engineers rely on every day. We're growing quickly ... Mon-Fri hybrid (Wed remote); expectation is 80% in-office (Phoenix HQ) How We Hire (fast ...

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How much do remote text chat operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote text chat operator in Arizona is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are the most commonly searched types of Text Chat Operator jobs in Arizona? The most popular types of Text Chat Operator jobs in Arizona are:
What are popular job titles related to Remote Text Chat Operator jobs in Arizona? For Remote Text Chat Operator jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Operator jobs in Arizona look for? The top searched job categories for Remote Text Chat Operator jobs in Arizona are:
What cities in Arizona are hiring for Remote Text Chat Operator jobs? Cities in Arizona with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Arizona as of June 2026, with employment types broken down into 62% Full Time, 27% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,425 per year, or $19 per hour.
Founding Support Engineer

Founding Support Engineer

Nuclearn

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Why Nuclearn.ai

Nuclearn.ai builds AI-powered software for the nuclear and utility industries-tools that keep critical infrastructure reliable, efficient, and safe. Our software integrates AI-driven workflow, documentation, and research automation, and is already used at 60+ nuclear reactors across North America. You'll ship production code operators and engineers rely on every day.

We're growing quickly, expanding our team and our Phoenix HQ. The work is consequential: what you build helps real plants run safer and smarter.

Eligibility: U.S. citizenship or permanent residency (green card) is required due to DOE export compliance.

What You'll Do
  • Own technical support end-to-end Be the first line of defense for technical issues escalated from our Customer Success team. Diagnose problems, distinguish real bugs from configuration or user errors, and route confirmed defects to engineering with clear reproduction steps and impact assessment.
  • Monitor platform health proactively Keep eyes on alerts, monitoring dashboards, and customer instance health. Catch issues before customers do. Assess customer impact quickly and communicate status to the right people.
  • Bridge the gap between customers and engineering Translate customer-reported symptoms into actionable technical information. Shield engineering from noise so they can focus on building, while making sure nothing critical gets dropped.
  • Build the support playbook from scratch Define triage workflows, internal SLAs, escalation paths, and a knowledge base. You're founding this function - what you build becomes the standard as the team grows.

You will operate as a senior individual contributor with high autonomy and direct influence across engineering, customer success, and customer environments.

Examples of problems you might own in your first 90 days
  • Stand up a triage and ticketing workflow that replaces ad-hoc Discord/Slack escalations with a structured, trackable process, including severity definitions and response time expectations.
  • Audit the current alert stack and monitoring tools, identify gaps, and establish a daily health check routine across all customer instances so issues are caught before CSEs or customers report them.
  • Investigate and resolve a backlog of open customer-reported issues, documenting root causes and building an internal knowledge base that reduces repeat escalations.
What Makes You a Great Fit
  • 2+ years in a technical support, support engineering, or site reliability role at a software company
  • Comfortable reading logs, navigating Linux environments, and poking around application infrastructure to isolate issues
  • Experience with containerized environments (Docker, Kubernetes) and cloud or on-prem deployments
  • Strong written communication, you can document a bug clearly enough that an engineer can act on it without a follow-up conversation
  • Ability to operate independently in a fast-moving, high-ownership startup environment

You are hands-on. You stay calm under pressure. You take pride in closing the loop. You'd rather dig into a problem yourself than pass it along.

Nice To Have (not Required)
  • Experience in utility IT, energy infrastructure, or other regulated industries
  • Familiarity with monitoring/observability tools (PagerDuty, Datadog, BetterUptime, or similar)
  • Experience supporting on-prem or air-gapped environments
  • Background in customer-facing technical roles at an early-stage startup
Impact You'll Have (near-term roadmap)
  • Establish Nuclearn's first structured technical support function: triage, tracking, and resolution workflows that scale
  • Dramatically reduce engineering interrupt load so the team can ship faster
  • Improve customer experience by cutting time-to-resolution on technical issues
  • Create the foundation for a support org that grows with the company

Compensation & Benefits
  • Base salary: $84k - $161k
  • Equity: 0.01% - 0.02%
  • Benefits: Unlimited PTO, health/dental/vision insurance, 4% 401k match
Work Model & Schedule
  • Full-time, salaried]
  • Mon-Fri hybrid (Wed remote); expectation is 80% in-office (Phoenix HQ)

How We Hire (fast, respectful, practical)
  1. 15-min intro with the founder/hiring manager to trade context and assess mutual fit
  2. Practical work sample (60 min; a real triage scenario from our stack)
  3. 3 hr Team meet + collaboration session (how you communicate across CS and engineering)
  4. We aim to move from first chat to decision quickly.


Employment Type: FULL_TIME

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