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Remote Pet Customer Service Jobs (NOW HIRING)

Sentara

Customer Service Representative

South Boston, VA · Remote

$14.25 - $19.50/hr

Clinical Access Center is currently seeking a full-time remote Customer Service Representative ... Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual ...

Sentara

Customer Service Representative

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position ... Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual ...

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Remote Pet Customer Service information

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How much do remote pet customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote pet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Pet Customer Service representatives, and how can they be addressed?

Remote Pet Customer Service representatives often encounter challenges such as handling emotionally charged customer inquiries about pet health or products, troubleshooting issues without in-person observation, and maintaining clear communication across digital platforms. To address these, it’s important to develop strong empathy, active listening skills, and proficiency with remote communication tools. Regular team check-ins and access to a comprehensive knowledge base can also help representatives stay informed and supported while working remotely.

What is a Remote Pet Customer Service representative?

A Remote Pet Customer Service representative is a professional who provides support and assistance to pet owners via phone, email, chat, or other online platforms, all while working from a remote location such as their home. They help customers with inquiries related to pet products, pet care services, orders, and troubleshooting issues. Their role often includes handling returns, resolving complaints, and giving advice to ensure pet owners have a positive experience with the company. This position requires strong communication skills, empathy for both pets and owners, and proficiency with digital tools.

What is the difference between Remote Pet Customer Service vs Remote Veterinary Customer Support?

AspectRemote Pet Customer ServiceRemote Veterinary Customer Support
Required CredentialsHigh school diploma or equivalent; customer service experienceAdditional veterinary knowledge or certification preferred
Work EnvironmentCall centers, online chat, email supportSimilar, often within veterinary clinics or pet care companies
Employer & IndustryPet product companies, pet care servicesVeterinary clinics, animal hospitals, pet health companies
Search & Comparison IntentYesYes

Remote Pet Customer Service focuses on assisting pet owners with product or service inquiries, while Remote Veterinary Customer Support involves providing technical or medical assistance related to veterinary care. Both roles require strong communication skills and are often found in pet-related industries, but veterinary support may require additional veterinary knowledge or certifications.

What are the key skills and qualifications needed to thrive as a Remote Pet Customer Service Representative, and why are they important?

To thrive as a Remote Pet Customer Service Representative, you need strong communication skills, knowledge of pet care products, and experience in customer support, often backed by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, live chat platforms, and order processing tools is typically required. Patience, empathy, and problem-solving abilities help you connect with pet owners and resolve their concerns effectively. These skills ensure high-quality support, customer satisfaction, and trust in pet care services provided remotely.
Infographic showing various Remote Pet Customer Service job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (Remote)

Customer Service Representative (Remote)

ABC Legal Services

Florida, NY • Remote

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

 Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Florida.

 Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English 
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

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