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Remote Inbound Customer Service Jobs in Oklahoma

WEX

Customer Service Specialist

Oklahoma City, OK · Remote

$15.75 - $21/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Remote Work Requirements : This is a work from home position requiring a professional, private, and ...

ForgeFit

Remote Customer Service Specialist

Norman, OK · On-site +1

$14.75 - $19.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Broken Arrow, OK · On-site +1

$15 - $19.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Norman, OK · On-site +1

$14.75 - $19.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Tulsa, OK · On-site +1

$15.50 - $20.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Oklahoma City, OK · On-site +1

$15.75 - $21/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Inbound Customer Service information

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How much do remote inbound customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote inbound customer service in Oklahoma is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a Remote Inbound Customer Service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a Remote Inbound Customer Service Representative, and why are they important?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Oklahoma? For Remote Inbound Customer Service jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Oklahoma look for? The top searched job categories for Remote Inbound Customer Service jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Inbound Customer Service jobs? Cities in Oklahoma with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Customer Service Specialist

Customer Service Specialist

WEX

Oklahoma City, OK • Remote

$15.75 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

WEX Inc. rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

7th of 17 rated payment service providers

Job description

About the Team/Role

Working in a lively and fast-paced call center environment, the Customer Service Support 1 (CSS1) is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email.

You will be assigned to support one of the following call centers based on business needs:

  • WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products.

  • WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage.

  • WEX Health (Benefits Administration): Provide comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits.

  • WEX Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management.

How You'll Make an Impact

  • Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation.

  • Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.

  • Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.

  • System Navigation:Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.

  • Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.

  • Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Experience You'll Bring

  • Education: High School Diploma or GED.

  • Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.

  • Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.

  • Background: Must successfully pass a background check.

  • Remote Work Requirements: This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security. Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.

Knowledge, Skills, and Abilities

  • Positive, professional attitude and excellent phone etiquette.

  • Ability to learn and master new, complex systems quickly.

  • Strong verbal and written communication skills.

  • Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment.

  • A history of working successfully in a collaborative team environment.

All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

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