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Remote First Call Resolution Jobs in Houston, TX

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Remote First Call Resolution information

See Houston, TX salary details

$12

$27

$53

How much do remote first call resolution jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote first call resolution in Houston, TX is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $34.42 per hour, depending on experience, location, and employer.

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

Remote First Call Resolution jobs near you

Remote Inside Sales Representative

The Forehand Agency

Houston, TX • Remote

$70K - $90K/yr

Other

Posted 20 days ago

Job description

Seeking a sales-focused Inside Sales Representative to support account growth by assessing customer needs, recommending tailored life and health insurance solutions, and closing business through high-volume inbound and outbound outreach. This remote-friendly role emphasizes consultative selling, pipeline management, and measurable sales performance within a small, collaborative team.

Key responsibilities:

  • Conduct a high volume of outbound and inbound interactions using a consistent customer-experience approach and consultative sales techniques.
  • Qualify leads, perform needs assessments, present tailored life and health insurance options, and close sales that align with customer objectives.
  • Pursue upsell, cross-sell, and retention opportunities to increase account value and revenue.
  • Maintain and progress pipeline activity to achieve daily, weekly, and monthly sales and conversion targets.
  • Strive for first-call resolution by troubleshooting, coordinating timely follow-up, and escalating issues when appropriate.
  • Accurately record interactions, opportunities, and outcomes in CRM and contact-center systems to keep account records and forecasts current.
  • Participate in structured onboarding, ongoing skill development, and regular sales coaching; collaborate with teammates to refine outreach strategies and messaging.

Qualifications:

  • High school diploma or equivalent; college students, recent graduates, interns, and career changers are encouraged to apply.
  • Minimum age 18 and willingness to obtain and maintain a state life and health insurance license.
  • Dependable, coachable, and motivated by incentive-based, performance-driven compensation.
  • Proven or demonstrable aptitude for consultative selling, closing, or high-volume outreach; prior telesales, inside sales, or customer-service experience is beneficial but not required.
  • Clear and professional verbal and written communication skills with a strong customer-service orientation.
  • Comfortable with basic PC tasks and able to quickly learn contact-center, CRM, and sales productivity tools.
  • Able to multitask and maintain productivity in a fast-paced, high-volume sales environment.

Performance expectations:

  • Meet or exceed established targets for sales, conversion rates, customer satisfaction, and productivity.
  • Consistently maintain accurate CRM records and pipeline visibility to support forecasting and territory management.
  • Demonstrate responsiveness to coaching, continuous improvement, and readiness for increased responsibility and leadership.

What we offer:

  • Remote-friendly work-from-home arrangement with flexible scheduling.
  • Competitive, performance-based commission and incentive structure, including regular recognition and short-term contests.
  • Structured onboarding, hands-on sales training, and ongoing coaching to accelerate earning potential and career progression.
  • Supportive, collaborative team culture focused on professional development and retention.