ZipRecruiter

Log In

2

Remote Chat Support Evening Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsChat Support Evening JobsRemote Chat Support Evening Jobs

Remote Chat Support Evening information

See salary details

$14

$26

$44

How much do remote chat support evening jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote chat support evening in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Evening job?

A Remote Chat Support Evening job involves assisting customers through online chat platforms during evening hours, typically outside of standard business times. Employees in this role provide real-time help, answer questions, resolve issues, and offer information about products or services. This job is performed from a remote location, allowing for flexibility and eliminating the need for commuting. Strong written communication skills, problem-solving abilities, and comfort with technology are essential for success in this role.

How does working evening shifts as a Remote Chat Support agent impact team collaboration and communication?

As a Remote Chat Support agent working evening shifts, you'll often collaborate with both daytime and overnight team members to ensure seamless customer service. Communication is typically managed through shared digital platforms, such as internal chat channels and ticketing systems, where you can leave notes and updates for colleagues across shifts. While direct interaction with some teammates may be limited due to differing schedules, regular virtual meetings and detailed handoff procedures help maintain alignment. This structure allows you to work independently while still being an integral part of a supportive, coordinated team.

What is the difference between Remote Chat Support Evening vs Remote Email Support?

AspectRemote Chat Support EveningRemote Email Support
Work EnvironmentReal-time chat interactions with customers during evening hoursAsynchronous communication via email, often with flexible timing
Required SkillsStrong typing, quick problem-solving, real-time communication skillsClear written communication, patience, detailed responses
CredentialsCustomer service experience, basic technical knowledgeCustomer service experience, good writing skills
Industry UsageCommon in e-commerce, tech support, retailUsed across various industries including tech, retail, and services

Remote Chat Support Evening involves real-time customer interactions during evening hours, requiring quick responses and strong communication skills. In contrast, Remote Email Support is asynchronous, allowing flexible timing but demanding clear, detailed written communication. Both roles share similar credentials but differ mainly in communication style and work environment.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Evening agent, and why are they important?

To excel as a Remote Chat Support Evening agent, you need strong written communication, problem-solving skills, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in chat platforms, ticketing systems like Zendesk or Freshdesk, and basic troubleshooting tools is typically required. Exceptional patience, multitasking abilities, and a customer-centric attitude are vital soft skills for engaging effectively with clients during evening hours. These skills ensure timely, accurate support and help maintain customer satisfaction outside of standard business hours.
What are the most commonly searched types of Remote Chat Support jobs? The most popular types of Remote Chat Support jobs are:

Bilingual Customer Support Specialist (English/French-Canadian)

Resolv.Global

Salt Lake City, UT • Remote

$17.50 - $22.50/hr

Full-time

Posted 11 days ago

Job description

We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365


Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.


Requirements:

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience