Roanoke, VA · Remote
$14 - $20/hr
... calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of ... client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows ...
Roanoke, VA · Remote
$14 - $20/hr
... calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of ... client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows ...
Herndon, VA · On-site +1
$119K/yr
14-May-2026 Principal User Experience Designer US (Remote) 10992BR Company Summary As the ... operating at the intersection of design systems, product strategy, research, and emerging AI ...
Herndon, VA · On-site +1
$119K/yr
14-May-2026 Principal User Experience Designer US (Remote) 10992BR Company Summary As the ... operating at the intersection of design systems, product strategy, research, and emerging AI ...
Richmond, VA · Remote
$38K - $40K/yr
... chat. Customer Care Specialist Customer Care handles inbound, unsolicited customer calls from ... Remote Position Essential duties and responsibilities include but are not limited to the following:
Richmond, VA · Remote
$38K - $40K/yr
... chat. Customer Care Specialist Customer Care handles inbound, unsolicited customer calls from ... Remote Position Essential duties and responsibilities include but are not limited to the following:
$12.15 - $13.74
3% of jobs
$13.74 - $15.32
4% of jobs
$16.77 is the 25th percentile. Wages below this are outliers.
$15.32 - $16.90
19% of jobs
$16.90 - $18.48
22% of jobs
The median wage is $18.58 / hr.
$18.48 - $20.06
17% of jobs
$21.56 is the 75th percentile. Wages above this are outliers.
$20.06 - $21.64
10% of jobs
$21.64 - $23.23
10% of jobs
$23.23 - $24.81
7% of jobs
$24.81 - $26.39
4% of jobs
$26.39 - $27.97
2% of jobs
$27.97 - $29.55
1% of jobs
$12
$20
$29
A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.
To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.
A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.
Roanoke, VA • Remote
$14 - $20/hr
Other
Medical, Retirement, PTO
Posted 11 days ago
Applications ONLY accepted on laptops or desktop computers!
Omni Platform Overview - Click HERE TO REVIEW BEFORE starting your application!
Overview:
Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services.
If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
⏰ Majority of available hours are during weekdays and daytime
🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation)
Earnings & Revenue:
💵 Earnings vary by client, ranging from $14 to $20 per hour
📞 Revenue is determined by your phone status when assisting customers
🤑 Additional incentives can be available based on Omni and client minimum targets
Must-Have Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Technology & Equipment Requirements:
💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client
🖥️ Operating system of Windows 11 (some clients may accept AppleOS)
👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted)
🤳Smart phone needed for daily authentication.
Additional equipment may be needed - check client specific details for more info
Work Environment Requirements:
🤫 Quiet and dedicated work area
⌨️ No Background Noise
Unapproved Locations:
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Sourced by ZipRecruiter
Strategic planning consulting services
51 - 200 Employees
Englewood, CO, US
2016
