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Remote Chat Counselor Jobs (NOW HIRING)

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EAP Clinical Counselor

$60K - $80K/yr

Remote or hybrid depending on your proximity to our Raleigh office Salary: $50,000 for day shifts ... Our EAP Counselors engage with participants over the phone, video, chat & email all while ...

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How much do remote chat counselor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote chat counselor in the United States is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.55 per hour, depending on experience, location, and employer.

What is a Remote Chat Counselor?

A Remote Chat Counselor is a mental health professional or trained support specialist who provides counseling, guidance, or emotional support to clients through online chat platforms rather than in-person meetings. They work remotely, often from home, and communicate with individuals seeking help via text-based messaging. This role is commonly used by mental health organizations, crisis intervention services, and employee assistance programs to provide accessible, confidential support to people who may not be comfortable with phone or video calls. Remote Chat Counselors may help with issues such as stress, anxiety, relationships, or crisis situations. They are trained to listen, offer coping strategies, and refer clients to further resources if needed.

What are some common challenges faced by remote chat counselors, and how can they effectively manage them?

Remote chat counselors often encounter challenges such as managing high volumes of conversations, addressing sensitive topics without non-verbal cues, and maintaining emotional well-being while working in isolation. To manage these, counselors can use structured response protocols, participate in regular supervision or peer support sessions, and set clear boundaries to maintain work-life balance. Additionally, leveraging available training and mental health resources can help counselors provide effective support while caring for their own well-being.

What are the key skills and qualifications needed to thrive as a Remote Chat Counselor, and why are they important?

To thrive as a Remote Chat Counselor, you need a background in psychology or counseling, strong written communication skills, and relevant certifications such as a counseling license or crisis intervention training. Familiarity with secure chat platforms, case management systems, and confidentiality protocols is typically required. Exceptional empathy, active listening, and the ability to stay calm under pressure set top performers apart in this role. These skills and qualities are crucial for providing effective emotional support and guidance to clients in a confidential and remote environment.

What is the difference between Remote Chat Counselor vs Remote Customer Support Agent?

AspectRemote Chat CounselorRemote Customer Support Agent
CredentialsHigh school diploma or equivalent; some roles may require counseling or psychology backgroundHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline, home-based, focused on providing emotional support and guidanceOnline, home-based, focused on resolving product or service issues
Industry UsageHealthcare, mental health, educational support servicesRetail, tech, telecommunications, and various service industries
Search & Comparison IntentUnderstanding counseling roles, emotional support, mental health servicesTechnical support, product assistance, troubleshooting

While both roles are remote and involve online communication, Remote Chat Counselors primarily provide emotional and mental health support, often requiring specialized background. In contrast, Remote Customer Support Agents focus on resolving product or service issues, with less emphasis on counseling skills. Both roles are vital in their industries and share similar work environments.

Infographic showing various Remote Chat Counselor job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, 12% Part Time, and 24% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,041 per year, or $15.9 per hour.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle

Cedar Rapids, IA • On-site, Remote

$21.25 - $27.75/hr

Contractor

Posted 23 days ago

Job description

Description
Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we've helped hundreds of districts avoid tragedies and save lives.
Gaggle is in the process of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.
Requirements:
  • Crisis Help Line experience and certification preferred
  • Background in crisis management/de-escalation, mental health and/or social services.
  • Counseling or coaching experience
  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someone's mental, emotional, or relational challenges.
  • Experience using various computer and web-based applications in a professional environmen
  • Ability to exhibit tolerance of and respect for others opinions
  • Adaptability to change
  • Ability to work independently; experience working as an Independent Contractor preferred
  • Access to high-speed internet (satellite is not acceptable)
  • Access to a computer, chromebook, or laptop (tablets/phones are not acceptable)
  • Experience with Slack or other business-based chat applications is a plus
  • Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented
  • Strong technology skills
  • Be flexible to sign up for shifts to cover the crisis line 24/7. We will work with you on your availability to support kids in need. Multiple shifts and options are available.

Additional Considerations:
  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary
  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.
  • Contracts can be terminated at any time
  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above
  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
  • 100% remote work - Work from any location you choose

Please make sure to follow the application instructions at the bottom that include applying at this link directly:
https://recruiting.myapps.paychex.com/AppOne/MainInfoReq.asp?ReqID=5246496
Job Type: Contract
Diversity, Equity, and Inclusion
At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We're committed to maintaining an inclusive environment with equitable treatment for all.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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