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How much do remote call center representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote call center representative in Pendleton, OR is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.52 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

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Remote Call Center Representative jobs near you
Call Center Specialist (remote in Oregon)

Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc

Hermiston, OR • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary - starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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