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How much do remote b2b customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote b2b customer service in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a Remote B2B Customer Service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote B2B Customer Service Representative, and why are they important?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by Remote B2B Customer Service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What job categories do people searching Remote B2B Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Remote B2B Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote B2B Customer Service jobs? Cities near Rio Rancho, NM with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Health Plan Sales, VP - REMOTE

Health Plan Sales, VP - REMOTE

Prime Therapeutics LLC

Albuquerque, NM • On-site, Remote

$143K - $243K/yr

Full-time

Posted 10 days ago

Prime Therapeutics rating

7.7

Company rating: 7.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

18th of 99 rated pharmacies

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
Health Plan Sales, VP - REMOTEJob Description
The Health Plan Sales, VP is responsible for new sales for the new to blue and large health plan market segment), which is a key growth channel for Prime's PBM business unit and the broader Prime enterprise. This VP will be responsible for the new business sales development and execution of strategies and/or tactics in the following areas: Territory Planning, Pre-RFP Prospecting and Relationship Development, Proposal Development, Pricing Development, Presentation Development and Delivery (finalist or other). The key focus is to develop relationships and strategies, collaborating with identified decisionmakers and influencers at prospect health plans. Success will be measured by achievement of sales targets prospected, finalist meetings achieved, number of groups won, and/or number of lives won, and other key objectives assigned.
Responsibilities
  • Directly build and foster relationships with consultants; conduct discovery meetings, and advance awareness/understanding of Prime's value proposition. Work collaboratively with HPS's Sales Development Managers and functional key stakeholders through the end-to-end Large Bid selling process
  • Conduct a thorough, qualitative review of RFPs with a focus accountability for health plan bid deliverables inclusive of response to plan/consultant key questions, RFP bid executive summary, finalist and capabilities presentations and the timeliness and accuracy of the overall response.
  • Lead the development of dossiers (Bid-at-a-Glance or BAG) or Client Status Report's (SCRs) on assigned prospects to inform and support sales planning, with an emphasis on clearly identifying strategies to win.
  • Engage with Prime's senior leaders, subject matter experts, and competition intelligence to ensure the sales department has awareness of Prime's most current capabilities and products and provide feedback of Prime's market competitiveness.
  • Collaborate with marketing department on sales campaigns, plan outreach, meeting preparation and other means of communication and with HPS sales operations to develop and maintain effective sales prospecting, database information integrity, event strategy, and sales pipeline accuracy and KPI reporting cadence.
  • Works with Business and Functional Unit leaders to develop proposals that manage profit, revenue, and gross margin for new prospects.
  • Identify gaps and lead special projects focused on improving effectiveness and implementing best practices within the Health Plan Sales department.
  • Partner with, and actively engage Prime's legal counsel and cross-functional stakeholders on contracting needs of client prospects
  • Provide day-to-day work direction, mentoring and support to Sales Development Managers. Participate in the staffing selection and lead sales team onboarding as assigned.
  • Other duties as assigned

Minimum Qualifications
  • Bachelor's degree in business, marketing, sales or a related field, or equivalent combination of education and/or relevant work experience; HS diploma or GED required
  • 10 years of experience in business development, business to business sales or sales support
  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications
  • Excellent facilitation, presentation, and consultation skills; demonstrated ability to distill financial or PBM related concepts or situations into concise and compelling messages
  • Demonstrated ability to evaluate and create opportunities, develop effective selling messages, presentations, and proposals
  • Exceptional communication and relationship development skills both internally and externally
  • Exceptional organizational, project management and time management skills
  • Known as a subject matter expert in one or more areas within the industry
  • Excellent business development acumen, critical thinking and customer orientation skills

Preferred Qualifications
  • Master's degree in business or a related field
  • Experience in Pharmacy Benefit Management field and/or Health Insurance

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

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About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

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