Job Summary:
BMO U.S. is dedicated to creating lasting, positive change for customers and communities. The Senior Manager Collections Strategy Management will oversee the health and optimization of customer-facing platforms while managing relationships with stakeholders and vendors to ensure strategic alignment and compliance.
Responsibilities:
• Prioritizes and supports the work of customer-facing and/or internal platforms.
• Tracks and maintains platform health scores as well as adoption rate.
• Manages the stability, accessibility, scalability, security and support innovation of the platform.
• Coordinates the activities of technology, design, security and marketing, to develop platform strategies, roadmaps, and execution.
• Manages the relationship with vendors for support, compliance, license tracking and any other needs.
• Builds relationships with and works with stakeholders to understand the platform vision, align and deliver on the roadmap.
• Documents business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions.
• Analyzes platform data to drive and implement optimizations.
• Undertakes prioritization of work of a component or group of components that are used by customers/end users.
• Understands the competitive and strategic position of the organization, in order to deliver best-in-industry products.
• Ensures compliance with service and support agreements and standards.
• Manages technical requirements e.g. APIs and other platform components with a focus on security and resilience to protect end-users.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Required:
• Intermediate level of proficiency in new product development.
• Intermediate level of proficiency in user interface and user experience (UI/UX) design.
• Intermediate level of proficiency in cybersecurity and privacy concepts, principles and solutions.
• Intermediate level of proficiency in learning agility.
• Intermediate level of proficiency in creative thinking.
• Intermediate level of proficiency in emotional agility.
• Advanced level of proficiency in system design and implementation.
• Advanced level of proficiency in application programming interface (API) management.
• Advanced level of proficiency in product design.
• Advanced level of proficiency in test driven development.
• Advanced level of proficiency in Devops.
• Advanced level of proficiency in data collection and analysis.
• Advanced level of proficiency in cloud computing.
• Advanced level of proficiency in building and managing relationships.
• Advanced level of proficiency in product management.
• Advanced level of proficiency in value propositions.
• Advanced level of proficiency in continuous improvement management.
• Advanced level of proficiency in verbal & written communication skills.
• Advanced level of proficiency in analytical and problem solving skills.
• Advanced level of proficiency in collaboration & team skills; with a focus on cross-group collaboration.
• Advanced level of proficiency in managing ambiguity.
• Advanced level of proficiency in data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.
Company:
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817. Founded in 1882, the company is headquartered in Chicago, USA, with a team of 5001-10000 employees. The company is currently Late Stage.