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Patient Support Remote Jobs (NOW HIRING)

WellSky

Remote Patient Support Representative

Pooler, GA · Remote

$13 - $16/hr

This is a remote, full-time position. Candidates must be able to work 40+ hours per week ... Verify and update patient records, including insurance details, to ensure accurate and up-to-date ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ...

Rugiet Health

Patient Support Agent Full Time

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ...

Rugiet Health

Patient Support Agent Part Time

Austin, TX · Remote

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ...

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Patient Support Remote information

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$10

$19

$25

How much do patient support remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for patient support remote in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Patient Support Remote vs Patient Advocate?

AspectPatient Support RemotePatient Advocate
CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsOften requires healthcare or legal certifications; patient advocacy training
Work EnvironmentRemote, working from home or telehealth platformsTypically in healthcare facilities, clinics, or legal settings; some remote options
Employer & IndustryHealthcare providers, insurance companies, telehealth servicesHospitals, clinics, legal organizations, nonprofit advocacy groups

While both roles support patients, Patient Support Remote primarily offers assistance via telecommunication, focusing on customer service and basic support. Patient Advocates often provide more in-depth guidance, navigating healthcare systems or legal processes. The roles overlap in credentials and industry usage, but differ in scope and work environment.

What cities are hiring for Patient Support Remote jobs? Cities with the most Patient Support Remote job openings:
What are the most commonly searched types of Patient Support jobs? The most popular types of Patient Support jobs are:
What states have the most Patient Support Remote jobs? States with the most job openings for Patient Support Remote jobs include:
Infographic showing various Patient Support Remote job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 28% Part Time, and 17% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,917 per year, or $19.7 per hour.

Patient Support Supervisor

Shields Health Solutions

Farmington, CT • Remote

Full-time

PTO

Posted 3 days ago

Shields Health Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

10th of 99 rated pharmacies

Job description

🌟 Patient Support Supervisor (Specialty Pharmacy)

📍 Location: Remote – supporting Northeast (EST Zone)

🚀 About the Role

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.

The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.

💼 Position Summary

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.

This role partners closely with internal teams and hospital stakeholders to:

  • Meet service level agreements (SLAs)
  • Ensure adoption of best practices
  • Drive team performance, engagement, and development

🔑 Key Responsibilities

👥 Team Leadership & Operations

  • Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
  • Provide ongoing performance management, training, and mentorship
  • Manage staffing, scheduling, PTO, and time reporting (ADP)
  • Step in to support workload during peak or short-staffed periods

🏥 Patient & Partner Coordination

  • Ensure patients receive medications on time and without barriers
  • Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
  • Maintain strong working relationships with pharmacy and clinical teams

📊 Workflow & Performance Management

  • Monitor and ensure achievement of service level metrics and quality standards
  • Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
  • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams

🔄 Process Improvement & Support

  • Identify and implement operational improvements and best practices
  • Support data, analytics, contracting, and special projects
  • Provide troubleshooting, guidance, and issue resolution for team members and partners

⚙️ Administrative & Coordination

  • Assist with hiring, onboarding, training coordination, and system access setup
  • Maintain confidentiality of sensitive patient and business data

✅ Qualifications

📜 Licensure & Experience

  • Active Pharmacy Technician license/registration (state-specific)
  • National certification (CPhT) required
  • 3+ years pharmacy technician experience (specialty pharmacy preferred)
  • Prior leadership experience (formal or informal) strongly preferred

🎓 Education

  • High School Diploma or GED (required)
  • Bachelor's degree (preferred or in progress)
  • Leadership/management training (preferred)

💡 Skills & Competencies

  • Strong leadership, communication, and team development skills
  • Ability to influence, collaborate, and drive results across teams
  • Solid operational and analytical skills; ability to identify trends and improve performance
  • Proficiency in Microsoft Excel and Word (data analysis, reporting)
  • Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
  • Highly organized, detail-oriented, and patient-focused
  • Ability to manage multiple priorities and maintain confidentiality

🌍 Additional Requirements

  • Ability to lead both remote and on-site teams
  • Willingness to travel up to 20% (if outside core locations)

🎯 Why Join Shields?
  • 🌱 Fast-growing leader in specialty pharmacy
  • ❤️ Mission-driven, patient-first culture
  • 📈 Strong career growth and leadership development opportunities
  • 🤝 Collaborative and supportive environment

🔍 SEO Keywords

Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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