ZipRecruiter

Log In

2

Overnight Remote Workforce Management Jobs in Boca Raton, FL

next page

Showing results 1-20

All JobsOvernight Remote Workforce Management JobsOvernight Remote Workforce Management Jobs in Boca Raton, FL

Overnight Remote Workforce Management information

What is an Overnight Remote Workforce Management job?

An Overnight Remote Workforce Management job involves overseeing and coordinating remote employees or teams who work during nighttime hours. This role typically includes monitoring staffing levels, tracking employee performance, managing schedules, and responding to any issues that arise overnight. The goal is to ensure productivity, coverage, and smooth operations outside of standard business hours. It often requires strong communication and problem-solving skills, as well as familiarity with workforce management software.

What unique challenges do Overnight Remote Workforce Management professionals face, and how can they overcome them?

Overnight Remote Workforce Management professionals often encounter challenges such as maintaining effective communication with team members across different time zones, ensuring real-time issue resolution, and managing employee engagement during off-peak hours. To overcome these hurdles, it's important to leverage workforce management tools for live monitoring, establish clear handover processes with daytime teams, and foster a culture of open communication through regular check-ins and feedback. Building strong relationships and maintaining transparency with both remote team members and cross-functional partners are key to success in this role.

What are the key skills and qualifications needed to thrive as an Overnight Remote Workforce Management professional, and why are they important?

To thrive in Overnight Remote Workforce Management, you need strong analytical abilities, time management skills, and experience with workforce planning, often supported by a background in business administration or operations. Familiarity with workforce management software (such as NICE, Kronos, or Verint), scheduling tools, and data reporting systems is typically required. Excellent communication, problem-solving skills, and the ability to work independently are crucial soft skills, especially when managing remote teams across different time zones. These competencies ensure smooth operations, optimal staffing coverage, and effective issue resolution during overnight shifts.

What is the difference between Overnight Remote Workforce Management vs Remote Customer Support Supervisor?

AspectOvernight Remote Workforce ManagementRemote Customer Support Supervisor
CredentialsWorkforce management certifications, scheduling experienceCustomer service experience, leadership skills
Work EnvironmentRemote, overnight shifts, scheduling platformsRemote, overseeing customer support teams
Industry UsageCall centers, staffing agencies, tech companiesCustomer service departments, tech firms

Overnight Remote Workforce Management focuses on scheduling and managing remote teams working overnight, ensuring coverage and efficiency. In contrast, Remote Customer Support Supervisors oversee customer service teams, handling client issues and team performance. While both roles are remote and require leadership skills, they serve different operational functions within organizations.

What are the most commonly searched types of Remote Workforce Management jobs in Boca Raton, FL? The most popular types of Remote Workforce Management jobs in Boca Raton, FL are:
What job categories do people searching Overnight Remote Workforce Management jobs in Boca Raton, FL look for? The top searched job categories for Overnight Remote Workforce Management jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Overnight Remote Workforce Management jobs? Cities near Boca Raton, FL with the most Overnight Remote Workforce Management job openings:
Overnight Remote Workforce Management jobs near you
Senior Director, Resource Management

Senior Director, Resource Management

Aprio

Fort Lauderdale, FL • On-site, Remote

$225K - $300K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Corporate Operations team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Director, Resource Management to join their dynamic team.

Join Aprio and help ensure the firm is staffed effectively through peak and off-peak cycles. Aprio is a progressive, fast-growing firm seeking a Director Workforce Planning & Scheduling to lead workforce planning and scheduling across Tax and Assurance, with a strong emphasis on seasonality, deadline-driven demand, and execution over the next 12 months. 

The ideal candidate is a hands-on operational leader with deep experience managing busy seasons, utilization pressure, and short-to-mid-term capacity planning in a professional services environment.

 
Position Responsibilities:
  • Lead workforce planning and scheduling for a rolling 12-month period, with primary focus on Tax and Assurance busy seasons, filing deadlines, and peak workload cycles.
  • Own monthly and quarterly capacity planning, aligning staffing supply to forecasted demand, seasonality, and known client deadlines.
  • Analyze trends in utilization, availability, backlog, pipeline, and seasonal demand to drive timely staffing and redeployment decisions. 
  • Partner closely with partners, operations leaders, and practice group directors to balance workloads during peak periods and mitigate burnout, under-utilization, and delivery risk. 
  • Proactively identify seasonal staffing gaps and constraints and recommend practical solutions.
  • Monitor and adjust staffing plans throughout the year as client demand, deadlines, and workforce availability shift.
  • Oversee the execution and ongoing improvement of workforce management and scheduling tools.
  • Track key workforce metrics to support near-term decision-making.
  • Ensure workforce planning and scheduling activities comply with labor laws, firm policies, and professional standards.
  • Lead and support workforce management staff, emphasizing execution, consistency, and responsiveness during high-pressure periods.
  • Maintain strong relationships with internal stakeholders to ensure alignment during peak and off-peak seasons.
Qualifications:
  • Bachelor's degree in Business Administration, Human Resources, or related field; Master's degree preferred. 
  • CPA certification or experience within a CPA-led professional services firm strongly preferred. 
  • Minimum of 7 years of experience in workforce planning, resource management, or scheduling, with at least 3 years in a leadership role. 
  • Demonstrated success managing seasonal workforce cycles, including Tax and Assurance busy seasons. 
  • Strong analytical skills with the ability to convert workforce data into clear, actionable staffing decisions. 
  • Proven ability to influence partners and leaders in a deadline-driven environment. 
  • Hands-on experience with workforce management, scheduling, or capacity planning systems. 
  • Strong organizational skills and ability to manage competing priorities during peak demand periods. 
  • Proficiency in Microsoft Office Suite and workforce management tools. 
$225,000 - $300,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. 
The application window is anticipated to close on July 31st and may be extended as needed.

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply