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Outlets Manager Jobs in Michigan (NOW HIRING)

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Outlets Manager information

What are the key skills and qualifications needed to thrive as an Outlets Manager, and why are they important?

To thrive as an Outlets Manager, you need strong leadership abilities, experience in food and beverage operations, and often a degree in hospitality management or a related field. Familiarity with POS systems, inventory management software, and compliance certifications like food safety are typically required. Exceptional interpersonal skills, problem-solving, and the ability to motivate teams help you stand out. These competencies ensure smooth daily operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What are Outlets Managers?

Outlets Managers are professionals responsible for overseeing the daily operations of food and beverage outlets within establishments such as hotels, resorts, or restaurants. They ensure quality service, manage staff, handle customer complaints, and coordinate with other departments to maintain high standards. Additionally, Outlets Managers monitor inventory, manage budgets, and implement marketing strategies to boost sales and customer satisfaction. Their role is crucial in ensuring the smooth and profitable running of each outlet under their supervision.

What are some common challenges an Outlets Manager faces when overseeing multiple food and beverage venues within a hotel or resort?

As an Outlets Manager, one major challenge is balancing the operational needs of several distinct venues, each with their own staff, menus, and customer expectations. Coordinating scheduling, maintaining consistent quality standards, and ensuring clear communication across teams can be demanding. Additionally, managing inventory, controlling costs, and responding to guest feedback quickly are crucial for success. Strong organizational and leadership skills help Outlets Managers address these challenges while supporting a positive guest experience.
Infographic showing various Outlets Manager job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Floating Supvsr Remote Outlets - Arnies/Chippers/Schuss Grill

Shanty Creek Ski and Golf Resort LLC

Bellaire, MI โ€ข On-site

Temporary

Posted 10 days ago


Job description

About Shanty Creek Resort

Shanty Creek Resort is committed to providing our guests with a unique โ€œUp Northโ€ experience. Our friendly and caring staff welcomes guests with exceptional service and genuine hospitality. We believe that building honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment is key to growing our business.


About the Role

The Floating Supervisor โ€“ Remote Outlets plays a key role in supporting the day-to-day operations across multiple food & beverage locations, including Schuss Grill, Arnieโ€™s, and Chippers. This position provides flexible, on-the-ground leadership to assist outlet supervisors with staffing, service execution, and operational consistency.

This role is designed to move between locations based on business needs, ensuring each outlet is properly supported during peak times, staffing gaps, and special events. The Floating Supervisor works closely with each outletโ€™s assigned supervisor to maintain service standards, support team members, and deliver exceptional guest experiences.


Key Responsibilities
  • Provide supervisory support across Schuss Grill, Arnieโ€™s, and Chippers based on operational needs
  • Assist outlet supervisors with staffing coverage, shift leadership, and daily operations
  • Help train, mentor, and support team members to ensure consistent service standards
  • Step in as acting supervisor when needed to maintain smooth operations
  • Address guest inquiries, concerns, and complaints in a timely and professional manner
  • Ensure compliance with company policies, procedures, and safety standards across all locations
  • Support coordination between outlets and other departments as needed
  • Monitor cleanliness, organization, and overall guest experience at each location
  • Assist with inventory oversight and operational needs when supporting each outlet

Minimum Qualifications
  • High school diploma or equivalent
  • Previous supervisory experience in hospitality or food & beverage
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications
  • Experience working in multiple F&B outlets or high-volume environments
  • Basic understanding of inventory and cost control practices
  • Familiarity with resort or seasonal operations

Skills & Competencies
  • Strong leadership and team support skills
  • Excellent communication and interpersonal abilities
  • Adaptability and flexibility to move between locations and teams
  • Problem-solving and decision-making skills in fast-paced environments
  • Ability to multitask and prioritize across multiple outlets
  • Customer-focused mindset with a commitment to service excellence

Work Environment

This role operates in a fast-paced hospitality environment across multiple locations within the resort. The position requires flexibility to work varying shifts, including evenings, weekends, and holidays, based on business demands.