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Optum Serve Remote Jobs (NOW HIRING)

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Optum Serve Remote information

What are some common challenges faced by remote employees at Optum Serve, and how are they addressed?

One common challenge for remote employees at Optum Serve is staying connected with team members and maintaining effective communication across virtual platforms. To address this, Optum Serve fosters a collaborative environment using regular video meetings, instant messaging, and clear project management tools. Additionally, remote workers may need to balance flexibility with accountability, so the company provides structured onboarding and ongoing support to ensure employees feel engaged and aligned with organizational goals.

What is the difference between Optum Serve Remote vs Medical Assistant?

AspectOptum Serve RemoteMedical Assistant
CredentialsVaries; often requires healthcare-related certifications or experienceHigh school diploma or equivalent; certification preferred
Work EnvironmentRemote, home-basedClinical setting, healthcare facility
Employer & IndustryOptum, healthcare and government servicesHospitals, clinics, outpatient facilities

Optum Serve Remote roles typically involve administrative or support tasks performed from home, often requiring healthcare knowledge. Medical Assistants work directly in clinical settings assisting with patient care. Both roles serve the healthcare industry but differ mainly in work environment and specific responsibilities.

What are the key skills and qualifications needed to thrive as an Optum Serve Remote worker, and why are they important?

To thrive as an Optum Serve Remote worker, you need strong analytical abilities, healthcare knowledge, and relevant educational credentials based on your specific role (such as clinical, project management, or support). Familiarity with telehealth platforms, electronic health records (EHRs), and Optum’s proprietary systems is typically required, along with certifications like RN licensure or project management credentials if applicable. Exceptional communication, self-motivation, and adaptability are vital soft skills for excelling in a remote environment and collaborating virtually. These skills and qualifications ensure efficient, compliant, and high-quality service delivery in a distributed healthcare setting.

What is Optum Serve Remote?

Optum Serve Remote refers to remote job opportunities offered by Optum Serve, a division of Optum (part of UnitedHealth Group) that provides health services and solutions, often to federal agencies and communities. Remote roles allow employees to work from home or another location outside of a traditional office. These positions can include customer service representatives, healthcare professionals, project managers, and IT specialists, among others. Working remotely with Optum Serve often involves using secure technology to serve clients and patients, ensuring data privacy and effective communication.
Registered Nurse, Post-Acute Liaison New York Remote

Registered Nurse, Post-Acute Liaison New York Remote

Optum

Poughkeepsie, NY • Remote

Full-time

Retirement

Posted 7 days ago


Optum rating

7.5

Company rating: 7.5 out of 10

Based on 1,016 frontline employees who took The Breakroom Quiz

187th of 870 rated healthcare providers


Job description

Optum NY, is seeking a RN Post-Acute Liaison to join our team in Poughkeepsie, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.


As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.


At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.  


The RN Post-Acute Liaison, in partnership with the Medical Management team and Physician Leadership, will serve as a clinical problem solver to ensure our patients receive care that is safe, high quality, patient-centered, and cost efficient. This includes collaborating with post-acute network facilities, vendors, and Optum partners on complex patient care coordination.


If you are located in Poughkeepsie, NY, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities:

  • Clinical Liaison: Clinical problem solver with facilities, providers, resolution of issues concerning members, benefit interpretation, program definition and clarification
  • Clinical Operations Analysis: Monitors and analyzes medical management activities; provides analytical support to clinical programs; may perform clinical assessments and clinical audits
  • Clinical Program Management: Development, implementation and/or on-going management and administration of a clinical program(s). Provides strategic oversight and support, measurement standards and revisions as needed for delivery of programs focused on quality, affordability and outcomes
  • Communicates with members of the Care Team as appropriate to coordinate the identified Member and physician's needs
  • Provider/Member Education: Educate Member and care team participants on community/health plan benefit services available
  • Performs various duties as needed to successfully fulfill the function of the position in conjunction with Medical Management as needed
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks; Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Provides feedback, and guides others
  • Acts as a resource for others with less experience
     

Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical and ProHealth Care. The regional alignment combines resources and services across the care continuum - from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut.  As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family.  You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we're making health care work better for everyone.  


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 
 

Required Qualifications:

  • Bachelor's Degree or higher in Nursing
  • Unrestricted current NY RN License
  • 2+ years of experience as a nurse case manager
  • 2+ years of experience managing complex disease cases
  • Ability to travel within commutable distance of Poughkeepsie for internal and external on-site meetings 25% of the time


Preferred Qualifications:

  • Certified Case Manager
  • 5+ years of experience as a nurse case manager
  • 5+ years of experience managing complex disease cases
  • Experience coordinating patient care in the post-acute setting


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.


OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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