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Optum Health Remote information

What is the difference between Optum Health Remote vs Optum Health Customer Service Representative?

AspectOptum Health RemoteOptum Health Customer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based settingRemote, home-based setting
Employer & Industry UsagePart of Optum's healthcare services division, focusing on health managementPart of Optum's customer support team, handling member inquiries

Optum Health Remote roles typically involve healthcare management tasks and require healthcare knowledge, while Optum Health Customer Service Representatives focus on member support and customer inquiries. Both roles are remote and serve Optum's healthcare services, but they differ in daily responsibilities and required expertise.

What are some common challenges faced by professionals working remotely at Optum Health, and how can they be addressed?

Remote professionals at Optum Health often face challenges such as staying connected with their teams, managing time effectively, and maintaining a healthy work-life balance. To address these, employees are encouraged to leverage collaboration tools like Microsoft Teams and regularly participate in virtual meetings to foster communication. Setting clear daily goals and establishing a dedicated workspace can also help improve productivity and reduce distractions. Optum Health provides resources and support to help remote staff stay engaged and successful within their roles.

What are the key skills and qualifications needed to thrive as an Optum Health Remote employee, and why are they important?

To thrive as an Optum Health Remote employee, you generally need a relevant healthcare degree or certification and strong knowledge of clinical processes, medical terminology, or healthcare administration. Familiarity with telehealth platforms, electronic health records (EHR) systems, and HIPAA compliance tools is typically required. Excellent communication, self-motivation, and time management skills help you excel in a remote and collaborative environment. These competencies are crucial for ensuring efficient, compliant, and patient-centered care while working from a distance.

What is an Optum Health remote job?

An Optum Health remote job is a position with Optum, a health services and innovation company under UnitedHealth Group, that allows employees to work from home or another location outside of a traditional office setting. These roles span a variety of functions such as customer service, care coordination, nursing, data analysis, and IT. Remote positions at Optum provide flexibility while supporting the company's mission to improve healthcare outcomes and experiences through technology and innovation. Employees typically use digital tools and secure platforms to collaborate with team members and serve patients or clients. These jobs offer a way to contribute to healthcare solutions without having to commute to a physical office.
What cities are hiring for Optum Health Remote jobs? Cities with the most Optum Health Remote job openings:
What states have the most Optum Health Remote jobs? States with the most job openings for Optum Health Remote jobs include:
Infographic showing various Optum Health Remote job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 5% As Needed, 1% Full Time, 68% Part Time, 24% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Director, AI/ML Applied Science - Remote

Director, AI/ML Applied Science - Remote

UnitedHealth Group

Minnetonka, MN • On-site, Remote

Full-time

Retirement

Posted 16 days ago

UnitedHealth Group rating

7.5

Company rating: 7.5 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

221st of 869 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Optum AI is UnitedHealth Group's enterprise AI team. We are AI/ML scientists and engineers with deep expertise in AI/ML engineering for health care. We develop AI/ML solutions for the highest impact opportunities across UnitedHealth Group businesses including UnitedHealthcare, Optum Financial, Optum Health, Optum Insight, and Optum Rx. In addition to transforming the health care journey through responsible AI/ML innovation, our charter also includes developing and supporting an enterprise AI/ML development platform.
Optum AI team members:
  • Have impact at scale: We have the data and resources to make an impact at scale. When our solutions are deployed, they have the potential to make health care system work better for everyone.
  • Do ground-breaking work: Many of our current projects involve cutting edge ML, NLP and LLM techniques. Generative AI methods for working with structured and unstructured health care data are continuously being developed and improved. We are working in one of the most important frontiers of AI/ML research and development.
  • Partner with world-class experts on innovative solutions: Our team members are developing novel AI/ML solutions to business challenges. In some cases, this includes the opportunity to file patents and publish papers about the methods we develop. We also collaborate with AI/ML researchers at some of the world's top universities.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Develop novel machine learning models for prediction of health outcomes and improved care, engagement models, and other applications from both structured and unstructured data
  • Develop and execute the vision for engineering platforms, and reusable code that will be used by thousands of other engineers for automation and improved efficiency of AI/ML development
  • Stay up to date with latest technologies and literature recommending solutions to improve business goals
  • Mentor data scientists, AI/ML scientists, and engineers to ensure the delivery of the AI/ML projects, and provide guidance on how to best use specific tools or technologies to achieve the desired results
  • Collaborate with cross-functional teams to determine applicability of AI to business problems
  • Closely collaborate with the Responsible Use of AI (RUAI) team to ensure that the delivered solutions are compliant with the company policies and standards
  • Write both internal and external documentation of the novel algorithms, including patents and publications in machine learning and other scientific conferences and journals as well and/or infrastructure design and deployment procedures
  • Evangelize the benefits of the AI models and platforms built in our team to drive adoption for employees and functional roles across the UHG enterprise including technology, operations, marketing, legal, compliance, people team, internal infrastructure, and more

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Masters degree in Computer Science, Math, Statistics, or a related field and 10+ years experience OR a PhD in Computer Science or a related field and 5+ years experience
  • 3+ years experience focused on AI/ML/NLP solutions delivery
  • 5+ years of experience experience leading and implementing AI/ML projects from ideation to delivery, evaluation, and maintenance in production
  • Hands-on experience implementing AI/ML and/or NLP solutions
  • Proven experience in Python and AI/ML frameworks and tools (e.g., MLFlow, TensorFLow, PyTorch)
  • Experience developing and deploying data pipelines, machine learning models, or applications on cloud platforms (e.g., Azure, AWS, Databricks, AzureML)
  • Experience with Gen AI solution pipelines (e.g., RAG) and Large Language Modeling and Transformer Architectures (e.g., BERT, GPT, etc.)
  • Proven presentation experience with the ability to explain complex AI/ML concept and results to technical and non-technical audiences
  • Proven understanding of mathematical foundations of machine learning, including statistics, linear algebra, and computer science

Preferred Qualifications:
  • PhD in Computer Science, Mathematics, Statistics, or a related discipline
  • Experience in healthcare (AI)
  • Experience working with cross-functional and distributed teams in a global and diverse environment
  • Experience in establishing AI/ML best practices, standards, and ethics
  • Working knowledge of Software Development tools and practices including DevOps and CI/CD tools (e.g., Git, Jenkins, Docker, Kubernetes, etc.)
  • Security and vulnerability management (package scans, remediation)
  • Familiarity with data versioning tools (Delta Lake, DVC, LakeFS, etc.)
  • Experience with model observability tools for insights into the behavior, performance, and health of your deployed ML models (tracking, alerting, compliance monitoring, etc.)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#optumaiscience
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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