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Operations Customer Expert Jobs in Michigan (NOW HIRING)

Management Business Solutions

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Business Operations & CRM Manager

Kalamazoo, MI · On-site

$80K - $120K/yr

TITLE: Business Operations & CRM Manager LOCATION: Kalamazoo, MI SUMMARY: Management Business ... Serve as the Salesforce expert and support ongoing CRM administration, maintenance, user support ...

Workhorse

CRM Sales Operations Analyst

Wixom, MI · On-site

This individual will serve as a key Salesforce Subject Matter Expert (SME) and trusted business partner to Sales, Finance, Operations, and Customer teams by helping manage pipeline integrity, quote ...

Workhorse

CRM Sales Operations Analyst

Wixom, MI

This individual will serve as a key Salesforce Subject Matter Expert (SME) and trusted business partner to Sales, Finance, Operations, and Customer teams by helping manage pipeline integrity, quote ...

Asplundh Tree Expert

Client Manager

Almont, MI

Must have 3-5 years of experience in operations, customer service, customer relations, or related field. * Must be able to travel to and from Company office and client locations, with the ability to ...

Asplundh Tree Expert

Client Manager

Livonia, MI · On-site

Must have 3-5 years of experience in operations, customer service, customer relations, or related field. * Must be able to travel to and from Company office and client locations, with the ability to ...

Livingston Feed and Seed

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Assistant Retail Store Manager

Fowlerville, MI · On-site

$38K - $47K/yr

... Operations & Customer am -:Service * Operate point-of-sale (POS) systems, handle cash and card transactions accurately, and manage daily drawer reconciliation. * Provide expert product ...

Domino's Pizza

1182 - Delivery Expert

Warren, MI · On-site

$15.75 - $18/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

Domino's Pizza

1078 - Delivery Expert

Lathrup Village, MI

$15.25 - $17.50/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

Domino's Franchise

1139 - Delivery Expert

Eastpointe, MI · On-site

$15 - $17.25/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... with customers and co-workers to process orders both over the phone and in person. Essential ...

Domino's Pizza

1139 - Delivery Expert

Eastpointe, MI · On-site

$15 - $17.25/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... Ability to communicate verbally with customers and co-workers to process orders both over the phone ...

Domino's Franchise

1078 - Delivery Expert

Lathrup Village, MI · On-site

$15.25 - $17.50/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... with customers and co-workers to process orders both over the phone and in person. Essential ...

Domino's

1078 - Delivery Expert

Lathrup Village, MI · On-site

$15.25 - $17.50/hr

From delivery driver to management, general manager to franchisee or Manager Corporate Operations ... with customers and co-workers to process orders both over the phone and in person. Essential ...

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All JobsOperations Customer Expert JobsOperations Customer Expert Jobs in Michigan

Operations Customer Expert information

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How much do operations customer expert jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for operations customer expert in Michigan is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

How does an Operations Customer Expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are Operations Customer Experts?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

What are the key skills and qualifications needed to thrive as an Operations Customer Expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

What job makes $10,000 a month without a degree?

An Operations Customer Expert typically does not earn $10,000 a month without specialized experience or skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields such as software development or digital marketing, which may require self-education, certifications, or extensive experience rather than formal degrees.
What cities in Michigan are hiring for Operations Customer Expert jobs? Cities in Michigan with the most Operations Customer Expert job openings:
Operations Customer Expert jobs near you
Business Operations & CRM Manager

Business Operations & CRM Manager

Management Business Solutions

Kalamazoo, MI • On-site

$80K - $120K/yr

Full-time

Posted 10 days ago

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Job description

TITLE: Business Operations & CRM Manager

LOCATION: Kalamazoo, MI

 

SUMMARY: Management Business Solutions is seeking a Business Operations & CRM Manager for a growing organization in Kalamazoo, MI. This role is responsible for leading customer support operations while serving as the internal Salesforce subject matter expert. The ideal candidate will have strong Salesforce administration experience, a customer-focused leadership style, and the ability to improve processes, training, and overall team performance.


RESPONSIBILITIES:

  • Lead and develop the CSR team by setting expectations, providing coaching, and driving accountability for performance and service quality.
  • Serve as the Salesforce expert and support ongoing CRM administration, maintenance, user support, and process improvements.
  • Develop and deliver training materials for Customer Support, Sales Support, and Sales teams on Salesforce and internal processes.
  • Support escalated customer concerns and ensure timely resolution of complex issues.
  • Manage customer records, profiles, or related data within Salesforce & internal systems.
  • Assist with customer onboarding, account setup, and order entry activities.
  • Support RFP processes, customer contracts, and related documentation workflows.
  • Monitor customer service metrics and identify opportunities to improve efficiency and customer experience.
  • Collaborate cross-functionally with sales, operations, and leadership teams to improve communication and workflow processes.
  • Ensure confidentiality and compliance with company and customer data standards.


QUALIFICATIONS:

  • Bachelor’s Degree required.
  • 10+ years of Salesforce administration and CRM experience.
  • Leadership experience within customer support, customer service, or sales support environments.
  • Experience developing processes, training materials, and improving customer operations
  • Strong communication, organizational, and problem-solving skills.
  • Familiarity with contract management, RFP processes, or customer account administration preferred.
  • Proficiency with Microsoft Office and CRM reporting tools.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER