Okta Workday Jobs (NOW HIRING)

Job Summary:
Okta is a company dedicated to securing identities and enabling organizations to embrace AI. They are seeking a Specialist, Technical Account Manager (TAM) for their Workforce Identity Cloud and Customer Identity Solution, responsible for serving as a trusted technical advisor for Federal customers, ensuring they achieve maximum value from Okta’s solutions.
Responsibilities:
• Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.
Qualifications:
Required:
• 2+ years’ experience working with Public Sector (Federal) customers in a SaaS organization.
• 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
• 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• Solid understanding of one or more of the following: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Solid understanding of one or more of the following: Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Solid understanding of one or more of the following: Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc).
• Solid understanding of one or more of the following: SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Solid understanding of one or more of the following: Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Solid understanding of one or more of the following: Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required.
• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).
• U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role.
• A note on location: Candidates must reside within within 50 miles of the Okta Washington, DC office.
Company:
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers. Founded in 2009, the company is headquartered in San Francisco, USA, with a team of 5001-10000 employees. The company is currently Late Stage.