Job Summary:
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. As an Associate Solution Architect, you’ll partner with international customers and digital agencies to provide technical guidance and strategic consultation, ensuring successful project implementations and optimizations.
Responsibilities:
• Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases.
• Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed.
• Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers.
• Create prototypes or code examples to facilitate customer onboarding and to support projects.
• Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends.
• Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams.
• Support engagement managers on quoting and scoping of SOWs.
• Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading, and seeking mentorship.
• Collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success.
• Identify and manage risks, and adapt in real time to help customers overcome obstacles.
• Refine best practices and deliver opinionated, experience-based guidance.
• Contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context).
• Consulting experience is preferred; candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders.
• Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making.
• Well-organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast-paced environment.
• Experience working with modern API-first, content management systems (such as Contentful, Contentstack, Sanity); exposure or awareness of legacy CMSs (such as Drupal, AEM, Sitecore) is a plus.
• Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job.
• Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day.
• Developer-level skills in JavaScript, ideally including experience with a modern front-end framework and/or Node.js; familiarity with other programming languages (such as Java, Python, .NET, PHP) is a plus.
• Some hands-on experience with modern web technologies, such as React/Next.js or similar front-end frameworks, and working with REST and/or GraphQL APIs.
• Familiarity with common web rendering approaches (server-side, client-side, static site generation) and modern frameworks (such as Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them.
• Experience creating and delivering in-person and/or virtual workshops, training, or educational content is a plus.
Company:
Contentful offers tools for creating, personalizing, and optimizing digital content across various channels. Founded in 2013, the company is headquartered in Berlin, DEU, with a team of 501-1000 employees. The company is currently Late Stage.