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Mvno Technical Support Jobs (NOW HIRING)

Eclaro

Core Network Engineer 5G

Richardson, TX

... or technical support of 4G / LTE and 5G mobile core network components. In-depth knowledge of mobile voice and data core network architecture (including MNO and MVNO / MVNE infrastructure ...

Eclaro

Core Network Engineer 5G

Richardson, TX

... or technical support of 4G / LTE and 5G mobile core network components. In-depth knowledge of mobile voice and data core network architecture (including MNO and MVNO / MVNE infrastructure ...

EchoStar

Senior Technical Product Manager

Littleton, CO · On-site

$96K - $137K/yr

Ecosystem Design mastery for building platform capabilities that support diverse external partner ... We value specific experience in Telecom, Wireless, or MVNO ecosystems, particularly involving 5G ...

EchoStar

Senior Technical Product Manager

Littleton, CO

$96K - $137K/yr

Ecosystem Design mastery for building platform capabilities that support diverse external partner ... We value specific experience in Telecom, Wireless, or MVNO ecosystems, particularly involving 5G ...

Mercor

Telecom Network Expert - AI

San Francisco, CA · Remote

$1K - $1K/wk

About the job Mercor connects elite creative and technical talent with leading AI research labs ... Submit form Resources & Support * For details about the interview process and platform information ...

TextNow

Tech Lead, Mobile Core Network Engineering

$103K - $143K/yr

As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique ... support growing scale. > * Manage Vendor Relationships: Serve as the primary technical interface ...

Eclaro

Core Network Engineer (IMS)

Richardson, TX

Act as the technical escalation point and subject matter expert for IMS voice services, including ... Support Roaming and Wholesale teams in the implementation of new roaming agreements, with ...

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Mvno Technical Support information

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$26

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How much do mvno technical support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mvno technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common technical challenges faced by MVNO Technical Support professionals, and how can they be addressed?

MVNO Technical Support professionals frequently encounter issues related to SIM activation, network connectivity, and integration with carrier platforms. Resolving these challenges often requires a deep understanding of mobile network infrastructure and effective communication with both customers and upstream network providers. Staying updated on system changes and maintaining strong troubleshooting skills are key to quickly diagnosing and addressing problems. Collaboration with development and engineering teams is also essential for resolving complex incidents and ensuring seamless service for end users.

What are the key skills and qualifications needed to thrive as an MVNO Technical Support specialist, and why are they important?

To thrive as an MVNO Technical Support specialist, you need a solid understanding of mobile network technologies, troubleshooting skills, and experience with telecommunications systems, often supported by a degree in IT or a related field. Familiarity with customer support ticketing systems, diagnostic tools, and sometimes certifications like CompTIA Network+ or equivalent are commonly required. Strong problem-solving abilities, patience, and effective communication skills help in addressing customer concerns and collaborating with cross-functional teams. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation within the MVNO environment.

What is the difference between Mvno Technical Support vs Customer Service Representative?

AspectMvno Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, knowledge of telecom systemsHigh school diploma or equivalent, customer service skills
Work EnvironmentTechnical support centers, telecom companiesCall centers, retail stores, service desks
Employer & IndustryTelecommunications, mobile network providersVarious industries including retail, telecom, and service sectors

While both roles involve assisting customers, Mvno Technical Support focuses on resolving technical issues related to mobile virtual network operator services, requiring technical knowledge and troubleshooting skills. Customer Service Representatives handle general inquiries and customer relations, often with less technical expertise. Understanding these differences helps job seekers identify the right career path in the telecom industry.

What is MVNO technical support?

MVNO technical support refers to the assistance provided to customers or internal teams of Mobile Virtual Network Operators (MVNOs) regarding network issues, device configuration, service activation, billing queries, and troubleshooting connectivity problems. These support specialists help resolve technical problems related to mobile services, ensure smooth communication between the MVNO and its underlying carrier, and may also assist with SIM card provisioning, number porting, and network settings. Their goal is to provide timely and effective solutions to ensure customer satisfaction and seamless mobile service experience.
Infographic showing various Mvno Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 2% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Principal Billing Solutions II

Customer Operations

Charlotte, NC • On-site

Full-time

Posted 6 days ago

Job description

TITLE: Principal Billing Solutions II (Multiple Openings)


LOCATION: Charlotte, NC


JOB SUMMARY: As a senior subject matter expert, define and document solution designs including detailed technical requirements, cross-system integration points and data mapping, and traceability to business requirements for business initiatives in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping between billing platform, ordering applications, and homegrown IT applications including field-level specification and mapping across applications. Provide subject matter expertise on industry standard mobile/wireless billing and ordering tools, specifically Amdocs CES platform, including integration with MVNO platform, Syniverse roaming, Assurant, Rating/Usage and other industry standard tools required to operate an MVNO business. Lead technical performance optimization exercises necessary to support rapid growth in technology platforms with no latency and zero downtime system performance including query tuning and optimization, source code optimization, proper use of caching, and other technical solution recommendations. Train junior team members on mobile billing and ordering industry standard technologies and processes across the OSS/BSS stack. Conduct technical debugging including code review and log tracing to troubleshoot defective system behavior as part of new feature development process. Partner with testing organizations to review planned test coverage of upcoming features and recommend additional validation steps. Perform testing to reproduce production issues and write queries to determine full scope of impact, summarize issues and impact into executive level communication. Lead production triage including determining immediate mitigation action and longer-term technical root cause analysis and oversee people, process, and technology remediation steps. Implement multi-year business roadmaps into technology platforms and lead planning across development teams. Utilize industry expertise on best practices in customer experience and billing and ordering policies to inform decision making on possible policy changes and company-wide initiatives to pursue to drive customer growth and improve operating efficiency. Identify opportunities and lead initiatives to introduce new tooling to improve productivity across the team.

 
EDUCATION / REQUIREMENTS: Bachelor's degree in Information Technology, Computer Engineering, or a related field. 10 years of experience leveraging the Amdocs CES Billing Suite for billing solutions. 10 years of experience with MVNO integration of systems and management of data between MVNO provider and operator. 10 years of experience designing and documenting technical solutions for complex business problems. 10 years of experience writing, tuning, and coaching others to write complex software computing and database queries in multiple programming languages including a combination of SQL, Python, R, Java, or C/C#. 10 years of experience contributing across full software development lifecycle. 10 years of experience utilizing agile development methodology.  5 years of experience in software development including scoping and estimation of work across different technology platform environments and systems including both COTS (Commercial off-the-shelf) and Custom-Built applications. 3 years of experience as technical lead of at least one multi-year migration across billing platforms. Hybrid arrangement is available.


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Qualifications:Employment Type: Full Time

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