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Mortgage Collections Remote Jobs (NOW HIRING)

First American

Sr. Collections Specialist (remote)

$21.24 - $28.31/hr

Typically requires a minimum of 3 years' experience in collections, loss mitigation or mortgage servicing. Knowledge, Skills, and Abilities (KSAs) * Excellent verbal and written skills with strong ...

LoanCare

Collections Team Lead-Remote 12PM-9PM EST

$20.43 - $34.28/hr

LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Collections Team Lead.

Orion Placement

Creditors Rights Attorney

New York, NY · Remote

$100K - $200K/yr

Fully remote role covering Texas * Substantive litigation work handling real foreclosure and ... Must have 3+ years of mortgage foreclosure and collections experience * Admission to applicable ...

Orion Placement

Creditors Rights Attorney

Dallas, TX · Remote

$100K - $200K/yr

Fully remote role covering Texas * Substantive litigation work handling real foreclosure and ... Must have 3+ years of mortgage foreclosure and collections experience * Admission to applicable ...

Orion Placement

Creditor's Rights Attorney

Little Rock, AR · On-site +1

$80K - $90K/yr

... mortgage servicers * Step into a meaningful role handling foreclosure, collections, and title ... Remote or regionally based candidates may be considered, especially those located in Arkansas or ...

Sutherland

Review credit reports to determine credit pattern, current liabilities, outstanding judgments and collections * Review residential mortgage appraisal forms * Analyze asset statements for all types of ...

LoanCare

SPOC Supervisor - Remote

$52K - $88K/yr

Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ... 2 years of collections, legal or bankruptcy work experience required. • Knowledgeable in ...

First American

$17.69 - $23.56/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... collections and/or other departments. * May do order fulfillment. Receive orders, reconcile ...

Servbank

Claims Specialist I

$55K/yr

... mortgage servicing, customer service, or a collections/call center environment. Work Location Requirement This position is designated as remote; however, if you reside within a 50-mile radius of one ...

LoanCare

Closing Support Specialist- Remote

$20.43 - $34.28/hr

Qualifications • High School Diploma or equivalent required. • 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience • Proficient ...

LoanCare

Underwriting Support Specialist- Remote

$22.45 - $37.69/hr

Qualifications • High School Diploma or equivalent required. • 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience • Proficient ...

New

Bayview Asset Management

Customer Service Specialist

Miami, FL · On-site +1

$16.25 - $21.50/hr

... mortgage servicing. In addition to portfolio management, the Customer Service Specialist will ... Conduct high-volume outbound collections calls to obtain payments and/or hardship information while ...

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Mortgage Collections Remote information

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How much do mortgage collections remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mortgage collections remote in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mortgage Collections Remote Specialist, and why are they important?

To thrive as a Mortgage Collections Remote Specialist, you need strong knowledge of mortgage processes, debt collection practices, and relevant financial regulations, often supported by experience or training in collections or finance. Familiarity with collections software, customer relationship management (CRM) systems, and compliance platforms is typically required. Excellent communication, negotiation skills, and resilience are crucial soft skills for handling sensitive customer interactions and resolving payment issues. These skills and qualifications ensure effective recovery of overdue payments while maintaining customer relationships and regulatory compliance.

What are Mortgage Collections Remote jobs?

Mortgage Collections Remote jobs involve assisting lenders in managing past-due mortgage accounts while working from a remote location. Professionals in this role contact borrowers to discuss missed payments, negotiate repayment plans, and help resolve delinquencies to prevent foreclosure. They use phone, email, and online systems to communicate with clients and document interactions, ensuring compliance with financial regulations. Strong communication, negotiation, and organizational skills are essential for success in this position. Working remotely allows for flexibility but still requires adherence to company policies and privacy standards.

What are some common challenges faced by remote mortgage collections specialists, and how can they be managed effectively?

Remote mortgage collections specialists often encounter challenges such as maintaining consistent communication with borrowers, handling sensitive information securely, and staying motivated without in-person supervision. Successfully managing these challenges involves using secure digital communication platforms, following best practices for data privacy, and actively participating in virtual team meetings for support and collaboration. Time management and self-discipline are also crucial, as remote roles require balancing productivity with providing empathetic service to borrowers.

What is the difference between Mortgage Collections Remote vs Mortgage Loan Processor?

AspectMortgage Collections RemoteMortgage Loan Processor
Required CredentialsHigh school diploma, some roles may require collections or finance experienceHigh school diploma or equivalent; some roles prefer mortgage or finance certifications
Work EnvironmentRemote, customer service-focused, handling delinquent accountsOffice or remote, processing loan applications and verifying documents
Employer & Industry UsageMortgage lenders, banks, collection agenciesMortgage lenders, banks, mortgage brokers
Common Search & Comparison IntentUnderstanding roles in mortgage collections, remote work optionsUnderstanding mortgage processing tasks and requirements

Mortgage Collections Remote involves managing delinquent mortgage accounts remotely, focusing on collections and customer communication. In contrast, Mortgage Loan Processors handle the processing of new mortgage applications, verifying documents, and preparing loans for approval. While both roles are within the mortgage industry and may require similar credentials, their daily tasks and work environments differ significantly.

Infographic showing various Mortgage Collections Remote job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 39% Full Time, 57% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Sr. Collections Specialist (remote)

Sr. Collections Specialist (remote)

First American

Remote

$21.24 - $28.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This position requires strong judgment, advanced problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast paced environment.
WHAT YOU'LL DO
  • Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
  • Perform outbound and inbound collection calls to resolve delinquent accounts.
  • Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
  • Maintain accurate and detailed records of all customer interactions and account activity.
  • Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.

WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
  • High School diploma or equivalent
  • Some college preferred
  • Typically requires a minimum of 3 years' experience in collections, loss mitigation or mortgage servicing.

Knowledge, Skills, and Abilities (KSAs)
  • Excellent verbal and written skills with strong negotiation and active listening skills.
  • Problem solving, time management, and organizational skills.
  • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
  • Strong attention to detail
  • Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)
  • Able to thrive working in a fast-paced collaborative environment and manage multiple priorities.
  • Strong computer skills including Microsoft Office applications.
  • Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
  • Able to analyze and interpret complex documents to make sound decisions and recommendations.
  • Able to interact and communicate with individuals at all levels of the organization.

Working hours will be 11am-8pm EST.
Pay Range: $21.24 - $28.31 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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