ZipRecruiter

Log In

2

Mortgage Collections Remote Jobs (NOW HIRING)

First American

Collections Specialist (rempte)

Fort Mill, SC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (rempte)

Fort Mill, SC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (rempte)

Concord, NC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (rempte)

Iowa, LA · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Concord, NC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Fort Mill, SC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist (rempte)

Nevada, IA · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

CFS

Litigation Collections Lead

Jersey City, NJ · Remote

$24 - $28/hr

Ability to lead, coach, and support a remote team * Mortgage industry experience (strongly preferred) * Experience with legal, medical, or personal injury collections * Prior payoff processing ...

First American

Collections Specialist

Nevada, IA · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Iowa, LA · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Fort Mill, SC · On-site +1

$20.34 - $27.12/hr

ServiceMac is focused on providing superior technology, products, and services for the mortgage and ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

$20.34 - $27.12/hr

Typically requires 1-3 years of mortgage service experience and highvolume collections experience ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Fort Mill, SC · Remote

$20.34 - $27.12/hr

Typically requires 1-3 years of mortgage service experience and highvolume collections experience ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Fort Mill, SC · Remote

$20.34 - $27.12/hr

Typically requires 1-3 years of mortgage service experience and high‑volume collections ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Iowa, LA · Remote

$20.34 - $27.12/hr

Typically requires 1-3 years of mortgage service experience and highvolume collections experience ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

First American

Collections Specialist

Concord, NC · Remote

$20.34 - $27.12/hr

Typically requires 1-3 years of mortgage service experience and highvolume collections experience ... Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base ...

next page

Showing results 1-20

All JobsMortgage Collections Remote Jobs

Mortgage Collections Remote information

See salary details

$12

$21

$30

How much do mortgage collections remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mortgage collections remote in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mortgage Collections Remote Specialist, and why are they important?

To thrive as a Mortgage Collections Remote Specialist, you need strong knowledge of mortgage processes, debt collection practices, and relevant financial regulations, often supported by experience or training in collections or finance. Familiarity with collections software, customer relationship management (CRM) systems, and compliance platforms is typically required. Excellent communication, negotiation skills, and resilience are crucial soft skills for handling sensitive customer interactions and resolving payment issues. These skills and qualifications ensure effective recovery of overdue payments while maintaining customer relationships and regulatory compliance.

What are Mortgage Collections Remote jobs?

Mortgage Collections Remote jobs involve assisting lenders in managing past-due mortgage accounts while working from a remote location. Professionals in this role contact borrowers to discuss missed payments, negotiate repayment plans, and help resolve delinquencies to prevent foreclosure. They use phone, email, and online systems to communicate with clients and document interactions, ensuring compliance with financial regulations. Strong communication, negotiation, and organizational skills are essential for success in this position. Working remotely allows for flexibility but still requires adherence to company policies and privacy standards.

What are some common challenges faced by remote mortgage collections specialists, and how can they be managed effectively?

Remote mortgage collections specialists often encounter challenges such as maintaining consistent communication with borrowers, handling sensitive information securely, and staying motivated without in-person supervision. Successfully managing these challenges involves using secure digital communication platforms, following best practices for data privacy, and actively participating in virtual team meetings for support and collaboration. Time management and self-discipline are also crucial, as remote roles require balancing productivity with providing empathetic service to borrowers.

What is the difference between Mortgage Collections Remote vs Mortgage Loan Processor?

AspectMortgage Collections RemoteMortgage Loan Processor
Required CredentialsHigh school diploma, some roles may require collections or finance experienceHigh school diploma or equivalent; some roles prefer mortgage or finance certifications
Work EnvironmentRemote, customer service-focused, handling delinquent accountsOffice or remote, processing loan applications and verifying documents
Employer & Industry UsageMortgage lenders, banks, collection agenciesMortgage lenders, banks, mortgage brokers
Common Search & Comparison IntentUnderstanding roles in mortgage collections, remote work optionsUnderstanding mortgage processing tasks and requirements

Mortgage Collections Remote involves managing delinquent mortgage accounts remotely, focusing on collections and customer communication. In contrast, Mortgage Loan Processors handle the processing of new mortgage applications, verifying documents, and preparing loans for approval. While both roles are within the mortgage industry and may require similar credentials, their daily tasks and work environments differ significantly.

Infographic showing various Mortgage Collections Remote job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 39% Full Time, 57% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Collections Specialist (rempte)

Collections Specialist (rempte)

First American

Fort Mill, SC • On-site, Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.

WHAT YOU'LL DO

  • Perform inbound and outbound collection calls across all stages of delinquency.
  • Research, identify, and resolve issues contributing to customer delinquency.
  • Maintain accurate and detailed records of all customer interactions and account activities.
  • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
  • Analyze borrower financials to determine appropriate payment arrangements or retention options.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent.
  • Typically requires 1-3 years of mortgage service experience and highvolume collections experience.
  • Goaloriented with the ability to thrive in a fastpaced environment.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities with strong attention to detail.
  • Call center experience preferred.

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of collections procedures and best practices.
  • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
  • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
  • Strong negotiation, active listening, and communication skills.
  • Ability to analyze and interpret moderate to highcomplexity issues and make sound decisions.
  • Strong problemsolving, timemanagement, and organizational skills.
  • Ability to thrive in a fastpaced, collaborative environment.
  • Strong attention to detail with the ability to meet goals and deadlines.
  • Ability to interact and communicate effectively with individuals at all levels of the organization.

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply