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Mhs Customer Service Representative information

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$26

How much do mhs customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mhs customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MHS Customer Service Representative, and why are they important?

To thrive as an MHS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, empathy, and active listening are crucial soft skills that help build rapport with clients and resolve issues efficiently. These skills ensure positive customer experiences, effective problem resolution, and ongoing client satisfaction within a service-driven environment.

What are MHS Customer Service Representatives?

MHS Customer Service Representatives are professionals who assist members of Managed Health Services (MHS), a health plan provider, by answering questions, resolving issues, and providing information about benefits, claims, and services. They serve as the main point of contact between members and the health plan, ensuring a positive customer experience. Their responsibilities often include responding to inquiries via phone, email, or chat, processing requests, and helping members navigate their healthcare options.

What is the difference between Mhs Customer Service Representative vs Medical Customer Service Representative?

AspectMhs Customer Service RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma; medical office certifications often preferred
Work EnvironmentHealthcare facilities, insurance companies, hospitalsMedical offices, clinics, hospitals
Employer & IndustryHealthcare providers, insurance companiesMedical practices, hospitals, clinics
Common Search/ComparisonCustomer service roles in healthcareCustomer service in medical settings

The Mhs Customer Service Representative and Medical Customer Service Representative roles both serve in healthcare environments, handling patient or client inquiries. The main differences lie in their specific work settings and certifications. Mhs representatives often work with insurance or healthcare providers, while Medical Customer Service Representatives typically work directly in medical offices or clinics. Both roles require strong communication skills and healthcare knowledge, but the focus and employer types vary slightly.

What are some common challenges faced by MHS Customer Service Representatives and how can they be managed?

MHS Customer Service Representatives often encounter challenges such as handling high call volumes, assisting members with complex healthcare benefits questions, and navigating sensitive situations involving patient privacy. Proactively managing these challenges involves strong communication skills, a thorough understanding of Medicaid Health Services (MHS) policies, and effective use of internal resources and support teams. Regular training and collaboration with supervisors and team members can also help representatives stay updated on procedures and provide accurate, empathetic assistance to members.
Infographic showing various Mhs Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Sherwood, AR • On-site

$12.75 - $17.50/hr

Other

Posted 8 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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