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Medical Chat Support Jobs (NOW HIRING)

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Live Chat Support Agent Industry: Customer Service & Digital Support Salary: $23-$25 per hour ... Health insurance (medical, dental, vision) * Paid time off (PTO) -- vacation, sick days, personal ...

Round Rock

Live Chat Support Agent

Round Rock, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Northwest Austin

Live Chat Support Agent

Austin, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

North Austin

Live Chat Support Agent

Austin, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Northwest Austin

1st Line Customer Support

Austin, TX

$18.50 - $24.75/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

North Austin

1st Line Customer Support

Austin, TX · On-site

$18.75 - $25/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Chat * Provide accurate information regarding: * Appointment scheduling * Medical services * Insurance support * Billing inquiries * Deliver a compassionate, patient-first customer experience

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

Responsible for various special duties as assigned as well as basic functions of telephone and chat ... Full Medical coverage * Prescription plans * Dental & Vision Plans * New indoor fitness gym * Gym ...

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Showing results 1-20

All JobsMedical Chat Support Jobs

Medical Chat Support information

See salary details

$29K

$45.8K

$61.5K

How much do medical chat support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for medical chat support in the United States is $45,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $51,500.00 per year, depending on experience, location, and employer.

What is the difference between Medical Chat Support vs Medical Customer Service Representative?

AspectMedical Chat SupportMedical Customer Service Representative
CredentialsBasic healthcare knowledge, communication skillsBasic healthcare knowledge, communication skills
Work EnvironmentOnline chat platforms, remote workCall centers, healthcare offices, remote options
Employer & IndustryHospitals, clinics, telehealth companiesInsurance companies, healthcare providers
Search & Comparison IntentDifferences, roles, job requirementsSimilar roles, job duties, qualifications

Medical Chat Support and Medical Customer Service Representative roles share similar credentials and work environments, often involving remote work in healthcare settings. The main difference lies in the communication medium: Medical Chat Support primarily handles online chats, while Medical Customer Service Representatives may work via phone or in person. Both roles serve to assist patients and clients, but their specific duties and platforms differ.

Infographic showing various Medical Chat Support job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $45,752 per year, or $22 per hour.

Live Chat Support Agent

Gotham Biotech

Portland, ME • Remote

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

This is a remote position.

Posting Title: Live Chat Support Agent
Industry: Customer Service & Digital Support
Salary: $23–$25 per hour

Summary
We are seeking a skilled and empathetic Live Chat Support Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for customers seeking real-time assistance with inquiries, technical issues, account management, and product guidance. Your ability to communicate clearly, resolve problems efficiently, and maintain a positive customer experience will directly impact customer satisfaction, retention, and brand loyalty. This position requires a proactive mindset, strong written communication skills, and the ability to multitask in a fast-paced, high-volume environment. You’ll work closely with cross-functional teams to escalate complex issues, provide feedback on customer pain points, and contribute to continuous service improvement. This is a remote opportunity ideal for professionals passionate about delivering exceptional digital support and driving customer success.


Responsibilities
  • Provide real-time, accurate, and professional support via live chat to customers across multiple platforms.
  • Troubleshoot technical issues, account access problems, and product-related inquiries with precision and speed.
  • Guide customers through onboarding, feature usage, and troubleshooting steps using clear, concise, and customer-friendly language.
  • Resolve customer issues independently, escalating complex cases to appropriate departments when necessary.
  • Maintain detailed and accurate records of all customer interactions in the CRM system.
  • Collaborate with product, technical, and marketing teams to share insights on recurring customer challenges and suggest improvements.
  • Adhere to SLAs, response time targets, and quality assurance standards.
  • Contribute to knowledge base articles and internal documentation to improve team efficiency.
  • Monitor chat volume and proactively manage workload during peak periods.


Requirements
Requirements:
  • 3–7 years of proven experience in customer support, preferably in a live chat or digital support environment.
  • Excellent written communication skills with a professional tone, grammar accuracy, and clarity under pressure.
  • Strong problem-solving and critical thinking abilities to diagnose and resolve customer issues efficiently.
  • Proficiency in using CRM systems, ticketing platforms, and live chat software (e.g., Zendesk, Freshdesk, Intercom).
  • Ability to multitask, manage multiple chat sessions simultaneously, and maintain composure during high-volume periods.
  • Self-motivated with a customer-first mindset and a commitment to delivering consistent, high-quality service.
  • Reliable internet connection and a quiet, distraction-free workspace for remote work.
  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
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Additional Information
  • Remote position with flexible scheduling options.
  • Ongoing training and career development opportunities provided.
  • Performance-based incentives and recognition programs.
  • This role may require occasional evening or weekend availability to support global customers.

Benefits

  • Health insurance (medical, dental, vision)

  • Paid time off (PTO) — vacation, sick days, personal days

  • Paid holidays

  • 401(k) retirement plan

  • Life insurance

  • Short‑term and long‑term disability insurance