Warranty & Customer Care Manager Bay Area -- hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Quick apply
Warranty & Customer Care Manager Bay Area -- hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Quick apply
Warranty & Customer Care Manager Bay Area -- hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Redwood City, CA · On-site +1
Warranty & Customer Care Manager Bay Area - hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Redwood City, CA · On-site +1
Warranty & Customer Care Manager Bay Area - hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Warranty & Customer Care Manager Bay Area - hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Warranty & Customer Care Manager Bay Area - hybrid office / remote (Tues-Thurs onsite, Monday and ... Mexicali locations as needed.
Riverside, CA · On-site
$56.81/hr
... TX - Foley, AL - Mexicali, MX • Provide daily shop floor engineering support to ensure ... management. • Coordinate and support activities across both the Riverside and Chula Vista ...
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Riverside, CA · On-site
$56.81/hr
... TX - Foley, AL - Mexicali, MX • Provide daily shop floor engineering support to ensure ... management. • Coordinate and support activities across both the Riverside and Chula Vista ...
Charleston, WV · Remote
$132K - $170K/yr
Mexicali, Mexico * Future global expansions as required Key Responsibilities Global Sourcing Strategy & Category Management * Develop and execute global category strategies aligned to cost reduction ...
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Charleston, WV · Remote
$132K - $170K/yr
Mexicali, Mexico * Future global expansions as required Key Responsibilities Global Sourcing Strategy & Category Management * Develop and execute global category strategies aligned to cost reduction ...
The Materials Manager will lead overall supply chain, procurement, & planning for the Mezzanine business unit, supporting manufacturing sites in Penang, Malaysia, Mexicali, MX, and Valley Green, PA.
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The Materials Manager will lead overall supply chain, procurement, & planning for the Mezzanine business unit, supporting manufacturing sites in Penang, Malaysia, Mexicali, MX, and Valley Green, PA.
Nashua, NH · On-site
$96K - $125K/yr
Liaise with different business units in Nashua, NH, Valley Green PA and the Mexicali manufacturing ... Managing communication with customers in America * Work with sponsors, stakeholders, subject matter ...
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Nashua, NH · On-site
$96K - $125K/yr
Liaise with different business units in Nashua, NH, Valley Green PA and the Mexicali manufacturing ... Managing communication with customers in America * Work with sponsors, stakeholders, subject matter ...
Riverside, CA · On-site
$50 - $56.81/hr
... TX - Foley, AL - Mexicali, MX • Provide daily shop floor engineering support to ensure ... management. • Coordinate and support activities across both the Riverside and Chula Vista ...
Riverside, CA · On-site
$50 - $56.81/hr
... TX - Foley, AL - Mexicali, MX • Provide daily shop floor engineering support to ensure ... management. • Coordinate and support activities across both the Riverside and Chula Vista ...
Nashua, NH · On-site
$96K - $125K/yr
Liaise with different business units in Nashua, NH, Valley Green PA and the Mexicali manufacturing ... Managing communication with customers in America * Work with sponsors, stakeholders, subject matter ...
Quick apply
Nashua, NH · On-site
$96K - $125K/yr
Liaise with different business units in Nashua, NH, Valley Green PA and the Mexicali manufacturing ... Managing communication with customers in America * Work with sponsors, stakeholders, subject matter ...
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Quick apply
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Riverside, CA · On-site
$75.75/hr
... Foley, AL - Mexicali, MX • Provide manufacturing engineering leadership across development ... managing change control and maintaining configuration integrity. • Serve as a manufacturing ...
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Riverside, CA · On-site
$75.75/hr
... Foley, AL - Mexicali, MX • Provide manufacturing engineering leadership across development ... managing change control and maintaining configuration integrity. • Serve as a manufacturing ...
Yocumtown, PA · On-site
$18.75 - $25/hr
Communicate regularly with global teams including India, China, and Mexicali manufacturing ... Experience managing customer orders, inventory tracking, purchasing activities, or supply chain ...
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Yocumtown, PA · On-site
$18.75 - $25/hr
Communicate regularly with global teams including India, China, and Mexicali manufacturing ... Experience managing customer orders, inventory tracking, purchasing activities, or supply chain ...
Yocumtown, PA · On-site
$16.25 - $21.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
Quick apply
Yocumtown, PA · On-site
$16.25 - $21.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Quick apply
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Yocumtown, PA · On-site
$16.25 - $21.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
Quick apply
Yocumtown, PA · On-site
$16.25 - $21.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
$15.50 - $20.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
$15.50 - $20.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Quick apply
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
$15.50 - $20.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
$15.50 - $20.50/hr
This individual will manage customer needs from order placement through fulfillment while balancing ... Communicate regularly with global teams including India, China, and Mexicali manufacturing ...
Memphis, TN · On-site
$16.75 - $23/hr
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Quick apply
Memphis, TN · On-site
$16.75 - $23/hr
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
Quick apply
Memphis, TN · On-site
With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby ... From warehousing and fulfillment to complex project management and returns handling, we can provide ...
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
| Aspect | Manager Mexicali | Supervisor Mexicali |
|---|---|---|
| Responsibilities | Oversees multiple departments, strategic planning, decision-making | Supervises daily operations, team management, task delegation |
| Required Credentials | Bachelor's degree, leadership experience | High school diploma or equivalent, some experience in supervision |
| Work Environment | Office setting, managerial meetings | Production floor, team supervision |
| Industry Usage | Common in manufacturing, logistics, and corporate sectors | Common in manufacturing, retail, and service industries |
In summary, a Manager Mexicali typically handles broader strategic responsibilities and oversees multiple teams or departments, requiring higher credentials. A Supervisor Mexicali focuses on daily team supervision and operational tasks, often with less formal education requirements. Both roles are essential in the industry but differ in scope and level of responsibility.

Full-time
Posted 11 days ago
Warranty & Customer Care Manager
Bay Area — hybrid office / remote (Tues-Thurs onsite, Monday and Fri work from hom)
The company makes beautiful, high-quality buildings — designed, manufactured, and installed by us, end toend. We handle everything so our customers don't have to.
We are looking for a Warranty & Customer Care Manager to design, implement, and operate a best-in-class warranty program from the ground up. This role owns the full post-occupancy customer experience: from the moment keys are handed over through the expiration of all applicable warranty periods. You will build the ticketing infrastructure, establish service workflows, and be the primary advocate for our homeowners when things need attention. You will ensure that warranty claims are received, validated, and closed satisfactorily — including, as needed, incorporating root cause analysis and closed-loop learning to ensure that issues our customers experience are addressed at the root cause, fully contained, and prevented from recurring.
Warranty Program
This is first and foremost a systems-building and operations role. You will:
— Evaluate, select, and implement a warranty case management platform — building the business case for the appropriate tool and owning its implementation and operation.
— Design and maintain all warranty workflows: intake, triage, assignment, scheduling, resolution, and closure.
— Establish SLAs consistent with CA SB-800 notice and response timelines, and ensure they are met.
— Serve as the primary point of contact for homeowners and property owners throughout the warranty period, maintaining clear and proactive communication.
— Coordinate repairs using internal service crews or approved subcontractors, ensuring quality outcomes and documented resolutions.
— Manage OEM component warranty claims on behalf of customers, handling all documentation and supplier coordination.
— Track and report on warranty trends, claim volumes, resolution times, and cost — delivering regular reporting to leadership.
— Develop customer-facing documentation: warranty coverage summaries, claim submission guides, and homeowner maintenance references.
Quality and Closed-Loop Learning
You will be close to the product in ways few others are. That field knowledge is valuable. You will:
— Identify recurring quality defect patterns and escalate findings to the factory quality and product
engineering teams.
— Participate in root cause analysis (RCA) processes for systemic or high-severity issues.
— Contribute field observations to continuous improvement efforts across manufacturing,
installation, and design.
— Conduct periodic site inspections to verify construction quality against specifications and industry
standards.
What we're looking for
— Demonstrated experience running a warranty or customer care program in construction, manufacturing, or a related field.
— Hands-on experience selecting and implementing a CRM, ticketing, or case management platform
— you have built this before, or you are ready to.
— Solid knowledge of California SB-800 or comparable residential warranty frameworks.
— Familiarity with residential building systems: waterproofing, MEP, carpentry, and envelope performance.
— Outstanding organizational skills and the ability to manage many open cases simultaneously without dropping the ball.
— Clear, empathetic communication style — you are the face of Samara to homeowners who have a problem.
— Ability to work independently across cross-functional teams: production, engineering, project management, and subcontractors.
— Willingness to travel among Bay Area, Los Angeles, and Mexicali locations as needed.