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Macys Remote Customer Service Jobs (NOW HIRING)

Arias Agencies

Remote Customer Service Rep

Johns Creek, GA · Remote

$14.75 - $20/hr

Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic ...

Arias Agencies

Remote Customer Service Rep

Johns Creek, GA · Remote

$14.75 - $20/hr

Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic ...

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Macys Remote Customer Service information

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How much do macys remote customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for macys remote customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Macys Remote Customer Service vs Macys In-Store Customer Service?

AspectMacys Remote Customer ServiceMacys In-Store Customer Service
Work EnvironmentRemote, home-basedPhysical retail store
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Interaction TypePhone, chat, emailIn-person
Employer & Industry UsageSame employer, retail industry

Macys Remote Customer Service and Macys In-Store Customer Service roles share similar credentials and industry context. The main difference lies in the work environment and interaction mode: remote agents work from home via phone, chat, or email, while in-store staff assist customers face-to-face. Both roles require customer service skills and serve the same employer within the retail sector.

What are some common challenges faced by Macy's Remote Customer Service representatives, and how are they supported in overcoming them?

One common challenge for Macy's Remote Customer Service representatives is managing high call volumes while maintaining quality interactions, especially during peak retail seasons. Additionally, working remotely can sometimes make it harder to quickly access support or collaborate with team members. Macy's addresses these challenges by providing comprehensive training, ongoing access to digital resources, and regular virtual team meetings. Supervisors and team leads are available to offer guidance, and there are dedicated channels for real-time support to ensure representatives feel connected and equipped to handle customer inquiries efficiently.

What is a Macy's Remote Customer Service Representative?

A Macy's Remote Customer Service Representative is an employee who works from home to assist Macy's customers with their inquiries, orders, returns, and other service needs via phone, chat, or email. These representatives are responsible for providing excellent customer support, resolving issues efficiently, and maintaining Macy's brand reputation. They use online systems and tools provided by Macy's to handle customer interactions and ensure customer satisfaction. Remote roles offer flexibility but require reliable internet access and good communication skills.

What are the key skills and qualifications needed to thrive as a Macy's Remote Customer Service Representative, and why are they important?

To thrive as a Macy's Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is typically required. Exceptional patience, professionalism, and the ability to manage stress make candidates stand out in this role. These skills and qualities are essential for delivering high-quality service, resolving customer issues efficiently, and maintaining Macy's reputation for customer satisfaction.
Infographic showing various Macys Remote Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 34% Full Time, 53% Part Time, 2% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Customer Service Representative

A&L Plumbing, Heating and Cooling Inc

Marlborough, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-27/hr Depending On Experience

Benefits:

  • Medical, Dental, and Vision are paid at 50% for Employee
  • LTD paid by the company
  • Life Insurance $50K paid by the company
  • Aflac Accident Insurance Available
  • 401k 5% match after 6 months
  • Birthday Bonus (equivalent to 8 hrs. pay)
  • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
  • Sick time (40 hrs. for FT employees)
  • Bereavement (3 days)
  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday 7am-3:30pm. On call rotation is 1 week every 4 weeks

Job Duties/Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Maintain technicians' daily schedules.
  • Maintain customer accounts and record detailed customer interactions.
  • Keep customers apprised of the tech's schedule/lead times.
  • Resolve customers' concerns and answer customers' questions to your best ability.
  • Follow communication procedures, guidelines, and policies.
  • Perform other related duties as assigned.

Required Qualifications/Attributes:

  • 3+ years of Service Titan
  • Trade experience - Prefer HVAC and Plumbing
  • High school diploma or GED
  • Ability to multi-task, prioritize, and manage time effectively.
  • Great communication skills and ability for active listening.