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Mac Cosmetics Customer Service Jobs (NOW HIRING)

Von Maur

COSMETICS COUNTER MANAGER

Cedar Falls, IA · On-site

$15.25 - $17/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Ann Arbor, MI · On-site

$16.25 - $17.75/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Cedar Rapids, IA · On-site

$16.25 - $17.75/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Louisville, KY · On-site

$15.75 - $17.50/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Overland Park, KS · On-site

$16.25 - $18/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Madison, WI · On-site

$16.75 - $18.50/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Ulta Beauty, Inc.

Specialty Artist - MAC

Moore, OK · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... Cosmetics artistry experience preferred Skills * Demonstrates significant competency in sales ...

Ulta Beauty

Specialty Artist - MAC

Brighton, CO · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... cosmetics, fragrance, skin care products, hair care products and salon services. We bring ...

Ulta Beauty

Specialty Artist - MAC

San Mateo, CA · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... cosmetics, fragrance, skin care products, hair care products and salon services. We bring ...

Ulta Beauty, Inc.

Specialty Artist - MAC

Cordova, TN · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... Cosmetics artistry experience preferred Skills * Demonstrates significant competency in sales ...

Ulta Beauty

Specialty Artist - MAC

Round Rock, TX · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... cosmetics, fragrance, skin care products, hair care products and salon services. We bring ...

Ulta Beauty, Inc.

Specialty Artist - MAC

Portland, OR · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... Cosmetics artistry experience preferred Skills * Demonstrates significant competency in sales ...

Ulta Beauty

Specialty Artist - MAC

Cedar Falls, IA · On-site

... service. * Ability to build and maintain strong customer relationships * Ability to work ... cosmetics, fragrance, skin care products, hair care products and salon services. We bring ...

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All JobsMac Cosmetics Customer Service Jobs

Mac Cosmetics Customer Service information

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$26

How much do mac cosmetics customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mac cosmetics customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Mac Cosmetics Customer Service representative?

A Mac Cosmetics Customer Service representative is a professional who assists customers with inquiries, product information, order issues, and general support related to Mac Cosmetics products and services. They handle customer concerns via phone, email, chat, or in-store interactions, ensuring that each customer has a positive experience with the brand. Their responsibilities may also include providing advice on makeup products, processing returns or exchanges, and resolving complaints. Excellent communication skills and product knowledge are essential for this role.

What are some common challenges faced by Mac Cosmetics Customer Service representatives, and how can new hires prepare for them?

Mac Cosmetics Customer Service representatives often encounter challenges such as handling high call volumes during new product launches, managing customer expectations regarding product availability, and addressing concerns about online orders or returns. New hires can prepare by developing strong communication skills, familiarizing themselves with the company's product lines, and learning Mac's policies on returns and exchanges. Staying patient and empathetic, especially when dealing with upset customers, is essential for success in this role.

What is the difference between Mac Cosmetics Customer Service vs Mac Cosmetics Sales Associate?

AspectMac Cosmetics Customer ServiceMac Cosmetics Sales Associate
Primary RoleAssist customers with inquiries, resolve issues, provide product informationEngage customers, promote products, drive sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product expertise, customer engagement
Work EnvironmentRetail stores, customer service countersRetail stores, makeup counters
CredentialsHigh school diploma or equivalent, good communication skillsHigh school diploma or equivalent, knowledge of makeup products

While both roles work in the retail beauty industry and require strong communication skills, Mac Cosmetics Customer Service focuses on assisting customers with issues and inquiries, whereas Mac Cosmetics Sales Associates primarily promote and sell products. Understanding these differences helps job seekers identify the right position for their skills and career goals.

What are the key skills and qualifications needed to thrive as a MAC Cosmetics Customer Service Representative, and why are they important?

To thrive as a MAC Cosmetics Customer Service Representative, you need a solid understanding of cosmetic products, beauty trends, and customer service principles, often supported by prior retail or beauty industry experience. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and inventory tracking tools is typically required. Exceptional communication, active listening, and problem-solving skills help you build rapport with diverse clients and resolve issues efficiently. These skills and qualities are vital for delivering a memorable customer experience, driving brand loyalty, and achieving sales targets in a competitive retail environment.
More about Mac Cosmetics Customer Service jobs
What job categories do people searching Mac Cosmetics Customer Service jobs look for? The top searched job categories for Mac Cosmetics Customer Service jobs are:
Mac Cosmetics Customer Service jobs near you
Infographic showing various Mac Cosmetics Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
COSMETICS COUNTER MANAGER

COSMETICS COUNTER MANAGER

Von Maur

Cedar Falls, IA • On-site

$15.25 - $17/hr

Full-time

Retirement

Posted 15 days ago

Von Maur rating

6.1

Company rating: 6.1 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 21 rated department stores

Job description

As a Cosmetic Counter Manager, you represent Von Maur and impact our reputation as America's Leading Department Store. You are responsible for the complete operations of a cosmetic line and inspiring a team of beauty advisors to reach their personal and counter goals.
What You'll Do:
  • Motivate associates to deliver outstanding customer service - train, coach and lead by example
  • Develop relationships to grow your counter business
  • Execute all duties of a cosmetics sales associate and meet individual sales and account goals
  • Assess associate performance to improve the quality of service the customer receives, increase sales, and meet counter goals
  • Plan and execute successful cosmetic events and gift with purchase events
  • Be available to work a rotation of day, evening, and weekend shifts

WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
  • Competitive wages
  • Commission incentive - the more you sell the more you make!
  • Generous merchandise discount
  • Comprehensive benefits
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

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