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Mac Cosmetics Customer Service Jobs (NOW HIRING)

Dufry

MAC Beauty Artist

Atlanta, GA · On-site

$18/hr

Grow With Us at Hartsfield - Jackson International Airport as a MAC Beauty Artist! Hudson is North ... the cosmetic field, Sales and & application * 1-2 years of experience in a customer service ...

Dufry

MAC Beauty Artist

Atlanta, GA · On-site

$18/hr

Grow With Us at Hartsfield - Jackson International Airport as a MAC Beauty Artist! Hudson is North ... the cosmetic field, Sales and & application * 1-2 years of experience in a customer service ...

Dufry

MAC Beauty Advisor

Chicago, IL · On-site

$20/hr

... cosmetics. * Working at the Chicago O'Hare International Airport: Terminal 2 MAC Store * Work a ... Provide timely, welcoming, personal, professional, and consistent service to all customers at all ...

Von Maur

COSMETICS COUNTER MANAGER

Ann Arbor, MI · On-site

$16.50 - $18.25/hr

Motivate associates to deliver outstanding customer service train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales associate ...

Von Maur

COSMETICS COUNTER MANAGER

Buford, GA · On-site

$15 - $16.75/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Wichita, KS · On-site

$14.75 - $16.25/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Lake Saint Louis, MO · On-site

$15.75 - $17.25/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Omaha, NE · On-site

$15.75 - $17.50/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Dufry

MAC Beauty Artist

Astoria, NY · On-site

$22.25/hr

... cosmetics. * Working at LaGuardia Airport * Open Availability MAC Beauty Artist Key Accountabilities: * Provide timely, welcoming, personal, professional, and consistent service to all customers at ...

Von Maur

COSMETICS COUNTER MANAGER

Hoover, AL · On-site

$14.50 - $16/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Brookfield, WI · On-site

$15.50 - $17.25/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Kentwood, MI · On-site

$15.25 - $16.75/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Fargo, ND · On-site

$16.25 - $18/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Columbus, OH · On-site

$16 - $17.75/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

Von Maur

COSMETICS COUNTER MANAGER

Bethel Park, PA · On-site

$15.75 - $17.50/hr

Motivate associates to deliver outstanding customer service - train, coach and lead by example * Develop relationships to grow your counter business * Execute all duties of a cosmetics sales ...

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All JobsMac Cosmetics Customer Service Jobs

Mac Cosmetics Customer Service information

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$18

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How much do mac cosmetics customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mac cosmetics customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Mac Cosmetics Customer Service representative?

A Mac Cosmetics Customer Service representative is a professional who assists customers with inquiries, product information, order issues, and general support related to Mac Cosmetics products and services. They handle customer concerns via phone, email, chat, or in-store interactions, ensuring that each customer has a positive experience with the brand. Their responsibilities may also include providing advice on makeup products, processing returns or exchanges, and resolving complaints. Excellent communication skills and product knowledge are essential for this role.

What are some common challenges faced by Mac Cosmetics Customer Service representatives, and how can new hires prepare for them?

Mac Cosmetics Customer Service representatives often encounter challenges such as handling high call volumes during new product launches, managing customer expectations regarding product availability, and addressing concerns about online orders or returns. New hires can prepare by developing strong communication skills, familiarizing themselves with the company's product lines, and learning Mac's policies on returns and exchanges. Staying patient and empathetic, especially when dealing with upset customers, is essential for success in this role.

What is the difference between Mac Cosmetics Customer Service vs Mac Cosmetics Sales Associate?

AspectMac Cosmetics Customer ServiceMac Cosmetics Sales Associate
Primary RoleAssist customers with inquiries, resolve issues, provide product informationEngage customers, promote products, drive sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product expertise, customer engagement
Work EnvironmentRetail stores, customer service countersRetail stores, makeup counters
CredentialsHigh school diploma or equivalent, good communication skillsHigh school diploma or equivalent, knowledge of makeup products

While both roles work in the retail beauty industry and require strong communication skills, Mac Cosmetics Customer Service focuses on assisting customers with issues and inquiries, whereas Mac Cosmetics Sales Associates primarily promote and sell products. Understanding these differences helps job seekers identify the right position for their skills and career goals.

What are the key skills and qualifications needed to thrive as a MAC Cosmetics Customer Service Representative, and why are they important?

To thrive as a MAC Cosmetics Customer Service Representative, you need a solid understanding of cosmetic products, beauty trends, and customer service principles, often supported by prior retail or beauty industry experience. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and inventory tracking tools is typically required. Exceptional communication, active listening, and problem-solving skills help you build rapport with diverse clients and resolve issues efficiently. These skills and qualities are vital for delivering a memorable customer experience, driving brand loyalty, and achieving sales targets in a competitive retail environment.
More about Mac Cosmetics Customer Service jobs
What job categories do people searching Mac Cosmetics Customer Service jobs look for? The top searched job categories for Mac Cosmetics Customer Service jobs are:
Mac Cosmetics Customer Service jobs near you
Infographic showing various Mac Cosmetics Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

MAC Beauty Artist

Dufry

Atlanta, GA • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

GrowWithUs at Hartsfield - Jackson International Airport as a MAC Beauty Artist!  Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

  • This role requires strong artistry skills, excellent customer service, and the ability to work in a fast-paced airport environment.
  • Inspire customers to express their individual beauty by providing an amazing shopping experience, including enthusiastic and helpful assistance, along with in-depth knowledge of MAC Beauty products.
  • Provide flexible availability to work any shift, including weekends & holidays.

What We Will Offer You: 

  • Hourly Pay Rate of: $18.00
  • Full Time Schedule
  • Work at the ATL Airport

MAC Beauty Artist Job Responsibilities:

  • Advise customers on the use of MAC Beauty products, and other store items.
  • Provide timely, welcoming and professional service to all customers at all times.
  • Communicate effectively with customers, fellow employees, and store management.
  • Demonstrate makeup tutorials to our customers and share your expert knowledge.
  • Maintain the highest visual standards, including displays, signage, and promotional items.
  • Operate the POS systems, cash and credit card transactions
  • Collaborate with the team to keep our displays fresh and restock products.
  • Participate in training and education sessions
  • Get involved in store theme days, events, new product launches, and training sessions.
  • Help with inventory preparation and accuracy

MAC Beauty Artist Job Qualifications: 

  • Experience in the cosmetic field, Sales and & application
  • 1-2 years of experience in a customer service environment.
  • Excellent customer service, communication, and organizational skills;  ability to thrive in a fast-paced setting.
  • Professional attitude, flexibility, and a positive approach to change.
  • Availability to work 35-40 hours per week, including evenings and weekends.
  • Moving and setting up displays and event materials.
  • Ability to stand for 8+  hours at the counter.

Opportunity, growth, and meaningful rewards! We offer: 

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan 
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics"). 

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