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Mac Cosmetics Customer Service Jobs (NOW HIRING)

Dufry

MAC Beauty Artist

Astoria, NY · On-site

$22.25/hr

... cosmetics. * Working at LaGuardia Airport * Open Availability MAC Beauty Artist Key Accountabilities: * Provide timely, welcoming, personal, professional, and consistent service to all customers at ...

Shiraz Events

Administrative Intern

Miami, FL · On-site

$30K - $36K/yr

... services for diverse corporate clients including Google, Moet Hennessy, Microsoft, Versace, Vanity Fair, Calvin Klein, Crate & Barrel, Mac Cosmetics, Tommy Hilfiger and Bentley to name a few. www ...

Shiraz Events

Administrative Intern

Miami, FL · On-site

$30K - $36K/yr

... services for diverse corporate clients including Google, Moet Hennessy, Microsoft, Versace, Vanity Fair, Calvin Klein, Crate & Barrel, Mac Cosmetics, Tommy Hilfiger and Bentley to name a few. www ...

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Mac Cosmetics Customer Service information

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How much do mac cosmetics customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for mac cosmetics customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Mac Cosmetics Customer Service representative?

A Mac Cosmetics Customer Service representative is a professional who assists customers with inquiries, product information, order issues, and general support related to Mac Cosmetics products and services. They handle customer concerns via phone, email, chat, or in-store interactions, ensuring that each customer has a positive experience with the brand. Their responsibilities may also include providing advice on makeup products, processing returns or exchanges, and resolving complaints. Excellent communication skills and product knowledge are essential for this role.

What are some common challenges faced by Mac Cosmetics Customer Service representatives, and how can new hires prepare for them?

Mac Cosmetics Customer Service representatives often encounter challenges such as handling high call volumes during new product launches, managing customer expectations regarding product availability, and addressing concerns about online orders or returns. New hires can prepare by developing strong communication skills, familiarizing themselves with the company's product lines, and learning Mac's policies on returns and exchanges. Staying patient and empathetic, especially when dealing with upset customers, is essential for success in this role.

What is the difference between Mac Cosmetics Customer Service vs Mac Cosmetics Sales Associate?

AspectMac Cosmetics Customer ServiceMac Cosmetics Sales Associate
Primary RoleAssist customers with inquiries, resolve issues, provide product informationEngage customers, promote products, drive sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product expertise, customer engagement
Work EnvironmentRetail stores, customer service countersRetail stores, makeup counters
CredentialsHigh school diploma or equivalent, good communication skillsHigh school diploma or equivalent, knowledge of makeup products

While both roles work in the retail beauty industry and require strong communication skills, Mac Cosmetics Customer Service focuses on assisting customers with issues and inquiries, whereas Mac Cosmetics Sales Associates primarily promote and sell products. Understanding these differences helps job seekers identify the right position for their skills and career goals.

What are the key skills and qualifications needed to thrive as a MAC Cosmetics Customer Service Representative, and why are they important?

To thrive as a MAC Cosmetics Customer Service Representative, you need a solid understanding of cosmetic products, beauty trends, and customer service principles, often supported by prior retail or beauty industry experience. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and inventory tracking tools is typically required. Exceptional communication, active listening, and problem-solving skills help you build rapport with diverse clients and resolve issues efficiently. These skills and qualities are vital for delivering a memorable customer experience, driving brand loyalty, and achieving sales targets in a competitive retail environment.
More about Mac Cosmetics Customer Service jobs
What job categories do people searching Mac Cosmetics Customer Service jobs look for? The top searched job categories for Mac Cosmetics Customer Service jobs are:
Mac Cosmetics Customer Service jobs near you
Infographic showing various Mac Cosmetics Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

MAC Beauty Artist

Dufry

Astoria, NY • On-site

$22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Opportunity, growth, and meaningful rewards! We offer: 
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan 
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
 
Advertised Compensation: $22.25 an hour

This MAC Beauty Artist Job Is For You, If You Enjoy: 

  • Inspiring customers to express their individual beauty by providing them with a complete shopping experience, including enthusiastic, helpful assistance and product knowledge of MAC cosmetics. 

  • Working at LaGuardia Airport

  • Open Availability 

 
MAC Beauty Artist Key Accountabilities: 

  • Provide timely, welcoming, personal, professional, and consistent service to all customers at all times 

  • Assist customers with product/services selection and information 

  • Demonstrateeffective communication skills, the well-executed, and expedient application of makeup to achieve the look the customer desire 

  • Meet your individual responsibility for your appropriate contribution to the team's goals in term of service, sales, and company objectives 

  • Actively participate in MAC training sessions and partnered store mandatory training sessions 

  • Actively participate in cleaning display units, tools, and testers throughout the day 

  • Maintain proper placement and condition of merchandise on counter, in stock room, and maintained areas 

  • Adhere to proper security procedures regarding handling of cash and assets 

  • Assist with stocking of all counter supplies and inventory on a daily basis 

  • Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day 

  • Adhere to and model MAC's policies regarding customer service expectations, dress code, and professional standards 

MAC Beauty Artist Required Qualifications: 

  • While certification in make-up artistry and/or previous retail make up experience is desirable, we also welcome applicants with amateur level experience 

  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service 

  • Ability to work days, nights, weekends, and special events in a fast-paced work environment 

  • High School Diploma or equivalent 

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics"). 

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