Learning Development Operations Jobs in Philadelphia, PA

Job Description

At our company, we aspire to be the premier research-intensive biopharmaceutical organization, leveraging leading-edge science to deliver innovative health solutions that advance the prevention and treatment of diseases worldwide.

This role offers a unique opportunity to lead a high-performing team and play a critical role in supporting key US Market Oncology launches, in-market brands as well as driving impactful product & disease knowledge, and capability-building programs within the Human Health division.

As part of Global Learning & Development (GLD), the Director of Commercial Learning, Oncology US Market serves as a strategic business partner and trusted advisor to senior Oncology business unit leaders-accelerating knowledge and capability development of all respective US customer-facing teams to enable business success through a highly productive, customer-centric, and engaged workforce.

Key Responsibilities:

Strategic Leadership & Business Partnership:

• Serve as a strategic advisor to the Oncology Business Unit Leadership Team, aligning GLD priorities with US Market Oncology launch and in-market priorities.

• Actively contribute to Leadership Team discussions, influencing decisions on strategy, resourcing, budget, and prioritization.

• Partner with Sales and Marketing leaders to design and execute end-to-end learning strategies aligned with brand and business objectives.

Launch Excellence & Capability Building:

• Lead the design and execution of integrated launch learning plans, ensuring excellence in therapeutic area and product knowledge.

• Embed advanced customer engagement capabilities (including AI-enabled engagement approaches and mindset shifts).

• Drive impactful in-market learning strategies to maximize brand performance and business outcomes.

End-to-End Learning Orchestration:

• Orchestrate comprehensive onboarding, launch readiness, and continuous development programs across Oncology franchises.

• Ensure seamless execution in collaboration with GLD Centers of Excellence, including learning production, delivery, and engagement-aligned to the GLD technology roadmap.

• Deliver high-quality learning programs on time, maximizing business impact in the US market.

Innovation & Transformation:

• Continuously evolve learning approaches by leveraging digital, data, and AI-enabled solutions.

• Benchmark internally and externally to identify innovative practices and reinvent learning for Oncology.

• Measure and demonstrate the business impact and value of learning initiatives through robust analytics.

Talent Leadership & Team Development:

• Build, lead, and develop a high-performing team of Learning Partners and Learning Consultants.

• Attract, retain, and grow top talent within the US Oncology GLD organization.

• Foster a culture of performance, accountability, collaboration, and continuous learning.

• Inspire teams to deliver measurable learning and business outcomes.

Stakeholder Influence & Cross-Functional Leadership:

• Lead and influence across a highly matrixed organization without direct authority.

• Partner closely with Sales, Marketing, and other stakeholders to ensure alignment and impact.

• Ensure onboarding programs produce highly capable, customer-facing professionals.

Core Capabilities:

• Business Acumen - Strong ability to link learning strategies to business goals and outcomes.

• Strategic Leadership - Proven ability to lead high-performing teams and drive organizational impact.

• Influencing & Stakeholder Management - Exceptional ability to influence and collaborate across all levels.

• Innovative & Creative Thinking - Ability to challenge the status quo and drive learning transformation.

• Executive Communication - Clear, concise, and compelling communication with senior stakeholders.

• Coaching & Talent Development - Skilled at developing individuals and teams to maximize performance.

• Decision-Making & Critical Thinking - Strong analytical and problem-solving capabilities.

• Planning & Execution - Expertise in managing operational, tactical, and strategic initiatives.

Functional Expertise:

• Adult Learning Theory & Practice

• Learning Needs Analysis & Capability Building

• Training Design, Delivery, and Evaluation

• Digital Learning & Technology Integration

• Continuous Improvement & Feedback Loops

• Sales & Marketing Capability Development (e.g., stakeholder engagement, account planning)

Qualifications

Required Education:

• Minimum of a Bachelor's Degree, or currently in pursuit of degree completion, or equivalent relevant work experience in Human Resources or related discipline.

Required Experience:

• Minimum of 12 years of experience in US Pharma Sales, Marketing, or business roles, including:

• At least 6 years in Learning & Development (preferred) or equivalent experience

• 10+ years of experience leading high-performing teams

• Strong experience operating and influencing in a complex matrix environment

• Demonstrated strategic thinking and business planning capabilities

• Executive presence with outstanding communication skills

• Proven ability to lead change and drive transformation

• Strong track record of delivering results and aligning multiple stakeholders to achieve key initiatives

MSJR

LearnDev2026

Required Skills:

Preferred Skills:

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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