Learning Development Operations Jobs in Boston, MA

Benchmark has been a trailblazer in senior living for nearly 30 years, operating 68 communities with 7,400 associates across the Northeast. With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC. Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector. Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80+ population projected to grow over 5% annually through 2030, demand is surging.

To meet this demand, senior housing development must nearly double historical levels over the next two decades. Benchmark is outpacing industry growth, backed by prominent investors such as KKR, Prudential Financial, Omega Healthcare Investors, and Ventas, Inc. Its brand strength is reflected in its 62 Best Senior Living Community awards from U.S. News & World Report in 2024, far exceeding industry averages.

Benchmark’s success is deeply rooted in its people. The company’s purpose – Transforming Lives Through Human Connection – is lived daily by associates who embody its core values: Called to Care, Better Together, and Be the Benchmark. Recognized as a Top Place to Work by The Boston Globe for 18 consecutive years and certified as a Great Place to Work for eight years, Benchmark fosters a culture of inclusion, growth, and recognition. It supports employees through initiatives like an associate grant program called One Company Fund, Benchmark University, an Inclusion Advisory Council, and a Cultural Ambassadors program. With over 500 associates boasting 15-plus years of tenure, and an annual gala celebrating excellence, Benchmark continues to be a destination for meaningful careers and compassionate care – setting the standard in senior living.

The Workforce Operations trainer reports to the Director of Learning & Development- Operations, with a strong relationship to Admin Operations, Payroll, Community Accounting, Regional HR, and Corporate Operations teams as well as the Department Heads and Executive Director in each community supported. 

One way that we demonstrate our commitment to transforming lives through human connection is by providing tools and guiding associates to achieve excellence. As Benchmark University is our premiere learning institution, we strive to deliver information and class content in a manner conducive to adult learning. 

The Workforce Operations Trainer is responsible for providing and developing training and conducting training needs assessments for the key roles in our communities.  The Workforce Operations Trainer helps to identify and provide input for innovating and implementing processes and training procedures to enhance the development of our workforce. This role will combine a strong attention to detail with an ability to multi-task and work under pressure to ensure that our training programs are organized and run smoothly. This role requires frequent travel within the regions of the company and to the Home Office.

Principal Duties/Responsibilities:

• Develops multi-media programs and materials for trainings, presentations, workshops, etc.
• Act as primary trainer for various operational platforms throughout BSL, including- but not limited to: Dimensions, Dayforce, etc
• Develops process improvements to ensure uniform training occurs throughout all communities/regions
• Develops and maintain documentation on systems and processes to be used for associate training

• Administers a recordkeeping system to track employee training participation and progress
• Assists in other administrative and budgeting tasks associated with training programs.
• Maintains training records via the Learning Management System (e.g. trainee lists, schedules, attendance sheets)
• Partners with the L&D Coordinator to coordinate training sessions and training locations; May proactively reach out to all points of contacts for training locations to communicate course details, enrollment, supplies, food, etc.
• Prepares and disseminates materials (e.g. instructional notes, feedback forms, etc.)
• Markets available training opportunities to employees and provides necessary information
• Acts as a point-of-contact for participants
• Reports on training activities and results
• Recommends improvements or new training programs
• Partners with the Learning & Development team to ensure supplies are on hand, replenishes stock; maintains inventory and keeps training areas organized

• Assists with other training opportunities to develop the workforce as they arise
• Sets clear priorities, completes assignments in a timely manner while managing multiple duties and responsibilities
• Other duties as assigned

Education:

• Associate’s degree in business or related field; Bachelor’s degree preferred
• 5+ years workforce and labor management systems experience
• 2+ years as an adult educator
• Prior experience as a Director of Business Administration (DBA) a plus

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:  

• 10 paid holidays plus 1 floating holiday

• Vacation and Health & Wellness Paid Time Off 

• Tuition Reimbursement Program 

• Physical & Mental Health Wellness Programs 

• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield