Knowledge Base Manager Jobs in Oregon (NOW HIRING)

Thermal Supply Inc. is a Daikin Comfort Technology Company operating in the Pacific Northwest. Our highly skilled and knowledgeable staff is dedicated to bringing you the Industry’s best products. We have 23 locations throughout the Pacific Northwest spanning Alaska, Idaho, Montana, Oregon, and Washington. Thermal Supply Inc. is a wholesaler of Refrigeration, Heating, Air Conditioning Equipment, Parts, and Supplies.

Thermal Supply Inc., is seeking a skilled individual for our Territory Sales Manager position with our organization at our location in Portland, Oregon.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and growing a volume driven and profitable base of target and core DCP dealers while ensuring that each member of the dealer base is aware of the features and benefits of DCP product line.

Position Responsibilities may include:

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 25 target and core dealers.
• Target and sign-up DCP Dealers within assigned territory.
• Build sales through active communication with existing and potential customers about new
• product launches, services, supplies, prices, promotions, programs and discounts.
• Maintain and improve sales revenue and gross margin.
• Maintain an accurate call history within the MSR system.
• Collaborate with Branch Managers, ASR’s and their teams to increase sales within the assigned branches within territory
• As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
• Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
• Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
• Periodically reach out to customers to determine satisfaction with the organization, products and services.
• Monitor competitive activity and trends within territory.
• Expand knowledge base of the company’s products and features.
• Understand and follow work instructions, operating procedures and company policies.
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Ensures work is aligned with the Sales Managers expectations, goals, and vision.
• Accountable for implementation of policies, processes, and procedures for short-term results.
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Sales Manager.
• Works on difficult to moderately complex issues and projects
• Provides sales, installation, service training for all DCP customers
• Grow existing dealers, increase SOW, and add new dealers to hit market share goals

Knowledge & Skills:

• Proficient sales ability with the ability to build and action a robust sales plan
• Excellent communication and presentation skills; both verbal and written
• Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
• Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan
• Strong organizational and multi-tasking and time management skills
• Ability to focus and high level of attention to detail
• Ability to read and interpret construction documents and drawings/plans
• Knowledge of HVAC products, services, customers and market trends
• Demonstrates discernment and sound judgment
• Self-motivated with the ability to work autonomously with minimal supervision
• Ability to apply good judgement, strong work ethics and integrity on the job.

Experience:

• Minimum 5 years of sales experience preferably within the HVAC industry

Education/Certification:

• High School Diploma or GED equivalent
• College degree preferred

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

• Area Sales Manager

Salary Range: $50,000 to $65,000 + eligible for additional commission and incentive opportunities based on sales performance

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.