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Itsm Google Jobs (NOW HIRING)

Smartly

IT Specialist

New York, NY · On-site

$85K - $105K/yr

Role Summary As a Google-first company, nearly all business applications run on Google Workspace ... ITSM Process Improvement * Contribute to and refine ITIL 4 processes (Incident, Request, Problem ...

Diversified

Senior Onsite AV Specialist

New York, NY · On-site

$44 - $50/hr

Create, update, and manage service requests within client ITSM platforms (e.g., Jira) * Support integration and administration of AV platforms, including: * Google Admin (Google Meet device ...

Replit

Tier 2 Help Desk Technician

Foster City, CA · On-site

$113K - $148K/yr

This role supports collaboration platforms such as Google Workspace and Slack, troubleshoots ... Document troubleshooting procedures and operational runbooks within the ITSM platform and knowledge ...

iFlow Inc

IT Support Specialist

Palo Alto, CA · On-site

Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients). Experience working in an ITSM tool such as ServiceNow or Jira Service Management.

Scalence L.L.C.

IT Support Specialist

Palo Alto, CA · On-site

... Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients). • Experience working in an ITSM tool such as ServiceNow or Jira Service Management. • Strong customer service mindset with clear ...

Palnar

SRE Architect@ 100% Remote Role

$58.25 - $77.50/hr

... AWS), Microsoft Azure, or Google Cloud Platform (GCP) • Experience with container and ... with ITSM tools like ServiceNow, PagerDuty, XMatters etc. • Ability to create the technical ...

Opendoor

IT Support Technician

Miami, FL · On-site

$20.50 - $28.25/hr

... Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications. • Own ticket lifecycle in our ITSM tool (Linear or equivalent): triage, troubleshoot, escalate, and close ...

Futran Tech Solutions Pvt. Ltd.

Service Now Architect

$55.25 - $76/hr

Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ... Google Cloud is a plus. Preferred Qualifications • Experience with advanced ServiceNow modules ...

Virtuous

IT Systems & Automation Engineer

... Google Workspace, Slack, Zoom, Entra ID, ITSM, MDM, and asset management systems. • Leverage APIs, scripting, orchestration platforms, and AI-assisted tooling to reduce manual operational work and ...

Futran Tech Solutions Pvt. Ltd.

ServiceNow Developer

$55.25 - $76/hr

Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ... Google Cloud is a plus. Preferred Qualifications • Experience with advanced ServiceNow modules ...

AnswerNet

Service Delivery Supervisor

$60K - $80K/yr

With a focus on the 'shift left' approach, you will lead the development of ITSM processes that ... or Google Workspace EDUCATION AND EXPERIENCE: • ITIL Foundation Certified • Three years of ...

EOS

IT Helpdesk Technician

Chicago, IL · On-site

Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields) * Slack Administration (within role access constraints) * Google Workspace ...

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How much do itsm google jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for itsm google in the United States is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.23 per hour, depending on experience, location, and employer.

What are ITSM Google professionals?

ITSM Google professionals are experts who specialize in implementing and managing IT Service Management (ITSM) processes using Google Cloud tools and services. They focus on optimizing IT service delivery, automating workflows, and ensuring best practices in areas like incident, problem, and change management within organizations that use Google Cloud. Their expertise helps organizations leverage Google’s technology to streamline IT operations, increase efficiency, and improve the overall user experience.

How does an ITSM (IT Service Management) professional at Google typically collaborate with cross-functional teams to improve service delivery?

ITSM professionals at Google work closely with engineering, support, and operations teams to streamline service processes and resolve incidents efficiently. Collaboration often involves participating in regular meetings, facilitating incident and change management reviews, and using data-driven insights to recommend process improvements. Building strong relationships across departments is key to ensuring seamless communication and continual service enhancements. This collaborative approach not only helps maintain high service standards but also provides ITSM professionals with exposure to various technical and business domains, supporting career development.

What is the difference between Itsm Google vs Service Desk Analyst?

AspectItsm GoogleService Desk Analyst
CertificationsITSM-related certifications, ITILITSM certifications, ITIL often preferred
Work EnvironmentCloud-based IT service management, online toolsOn-premises or remote IT support, help desk software
Industry UsageTech companies, cloud service providersCorporate IT departments, service providers
Search & Comparison IntentUnderstanding cloud-based ITSM rolesIT support roles, troubleshooting

While both roles involve IT service management, Itsm Google focuses on cloud-based ITSM solutions using Google tools, whereas Service Desk Analysts typically handle on-premises or general IT support. The roles overlap in certifications like ITIL and work environment, but differ in their specific focus and tools used.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) professional at Google, and why are they important?

To thrive as an ITSM professional at Google, you need a solid understanding of IT service management frameworks (like ITIL), process optimization, and incident/problem management, often supported by a relevant degree and ITIL certification. Familiarity with service management tools such as ServiceNow, Jira Service Management, and Google's internal systems is typically required. Exceptional communication, analytical thinking, and stakeholder management skills enable you to bridge technical and business needs effectively. These competencies are crucial for ensuring reliable IT services, driving process improvements, and delivering exceptional user experiences in a dynamic tech environment.
Infographic showing various Itsm Google job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $37,750 per year, or $18.1 per hour.

IT Specialist

Smartly

New York, NY • On-site

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Role Summary
As a Google-first company, nearly all business applications run on Google Workspace and other SaaS platforms. The IT Support & Service Desk Specialist will provide hands-on support for our U.S. users, contribute to ITIL-aligned processes, and ensure executives (including our CEO) receive white-glove assistance. You'll bring a can-do attitude, excellent communication, and smart problem-solving to keep our growing operation running smoothly.
Key Responsibilities
  1. ITSM Process Improvement
    • Contribute to and refine ITIL 4 processes (Incident, Request, Problem, Change, Knowledge, Asset/Configuration).
    • Administer and enhance our service-desk platform (Freshservice, Jira Service Management, or similar), including workflow tweaks and self-service portal updates.
    • Support SLAs/OLAs reporting; suggest improvements via KPIs and CSAT insights.
  2. End-User & VIP Support
    • Provide hands-on support for macOS, ChromeOS, iOS, Android, and Google Workspace apps (Gmail, Calendar, Drive, Meet, Chat, Sheets/Docs/Slides) plus critical SaaS line-of-business tools.
    • Deliver proactive, white-glove support to executive leadership, including the CEO, with clear verbal and written communication and rapid resolution.
  3. Knowledge & Self-Service
    • Establish and curate a living knowledge base and runbooks that enable first-call resolution and user self-help (FAQs, how-to videos, gcloud scripts)
  4. Asset & Configuration Management
    • Maintain an accurate hardware & software inventory across laptops, Chromebooks, mobile devices, peripherals, and SaaS subscriptions, in partnership with the Workspace team.
    • Collaborate with the Workspace team to streamline onboarding/offboarding processes and ensure device compliance via MDM and Asset Inventory tool.

  1. Security & Compliance
    • Ensure all endpoints are protected (AV, full-disk encryption, enrolled in MDM).
    • Maintain, configure, and continuously improve Workspace ONE UEM and Google Endpoint Management, as well as SaaS-management tooling (e.g., BetterCloud), to automate provisioning, license governance, and secure off-boarding.
  2. Office Network Support
    • Coordinate with vendors on LAN/Wi-Fi, ISP, VoIP, and meeting-room A/V for our U.S. office together with the Workspace Team.
    • Maintain documentation and escalate complex network issues as needed.
  3. Reporting & Continuous Improvement
    • Track service-performance metrics and share improvement ideas with the team.
    • Leverage basic scripting or BetterCloud workflows to reduce manual tasks and resolve issues faster.

Must-Have Qualifications
  • 3-5 years of experience in IT support or service-desk roles.
  • Working knowledge of ITIL processes and experience using modern ITSM tools (Freshservice, Jira Service Management, or similar).
  • Strong troubleshooting skills for macOS, ChromeOS, meeting-room A/V, networking basics (TCP/IP, DNS, DHCP, wifi configuration), and Google Workspace apps.
  • Proven ability to communicate clearly with executives and deliver white-glove support.
  • Hands-on experience with Workspace ONE UEM or Google Endpoint Management and SaaS-management workflows (BetterCloud preferred).
  • A proactive, can-do attitude with accountability for follow-through.
  • Excellent written and verbal communication in English.
Perks and Benefits...
  • Five weeks paid time off (PTO), 11 company-paid holidays, unlimited sick days
  • Generous healthcare packages & mental health benefits
  • Monthly wellness benefit and learning reimbursement opportunities
  • 401K plus matching & equity grants for all new Smartlies
  • Volunteer time off days & company donation matching opportunities
  • Choice of computer (MAC or PC)
  • And so much more...

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Base Salary in USD : $85,000 to $105,000
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
#LI-AW1 #LI-HYBRD
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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