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Internship Remote Inbound Customer Service Jobs in Utah

WEX

Customer Service Specialist

Midvale, UT · Remote

$16 - $21.25/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Remote Work Requirements : This is a work from home position requiring a professional, private, and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.75 - $20.75/hr

Day in the Life Inbound calls from customers Troubleshooting orders, subscriptions, and product ... Remote

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Internship Remote Inbound Customer Service information

What is the difference between Internship Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectInternship Remote Inbound Customer ServiceRemote Outbound Customer Service
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, customer support center or home officeRemote, sales or support environment
Employer & Industry UsageCustomer service departments across various industriesSales and support teams in multiple sectors
Search & Comparison IntentLearning about entry-level customer support rolesUnderstanding outbound sales or support roles

Internship Remote Inbound Customer Service roles focus on assisting customers by answering inquiries, resolving issues, and providing support remotely. In contrast, Remote Outbound Customer Service involves proactively reaching out to customers for sales, follow-ups, or surveys. Both roles require similar credentials and work environments but serve different functions within customer engagement strategies.

What are the most commonly searched types of Remote Inbound Customer Service jobs in Utah? The most popular types of Remote Inbound Customer Service jobs in Utah are:
What cities in Utah are hiring for Internship Remote Inbound Customer Service jobs? Cities in Utah with the most Internship Remote Inbound Customer Service job openings:
Internship Remote Inbound Customer Service jobs near you
Customer Service Specialist

Customer Service Specialist

WEX

Midvale, UT • Remote

$16 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

WEX Inc. rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

7th of 17 rated payment service providers

Job description

About the Team/Role

Working in a lively and fast-paced call center environment, the Customer Service Support 1 (CSS1) is the primary point of contact for WEX customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email.

You will be assigned to support one of the following call centers based on business needs:

  • WEX Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products.

  • WEX Health (COBRA): Supporting participants transitioning to COBRA healthcare coverage.

  • WEX Health (Benefits Administration): Provide comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits.

  • WEX Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management.

How You'll Make an Impact

  • Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer's personality and situation.

  • Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.

  • Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.

  • System Navigation:Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.

  • Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.

  • Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Experience You'll Bring

  • Education: High School Diploma or GED.

  • Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.

  • Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.

  • Background: Must successfully pass a background check.

  • Remote Work Requirements: This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security. Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling.

Knowledge, Skills, and Abilities

  • Positive, professional attitude and excellent phone etiquette.

  • Ability to learn and master new, complex systems quickly.

  • Strong verbal and written communication skills.

  • Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment.

  • A history of working successfully in a collaborative team environment.

All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

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