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Incontact Jobs (NOW HIRING)

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

NICE Solutions Designer, Chicago, IL We are seeking a NICE Solutions Designer to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong ...

NICE

Director Engineering

Seattle, WA

In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...

Next Step Systems

NICE Solutions Designer

Orlando, FL · On-site

NICE Solutions Designer, Orlando, FL We are seeking a NICE Solutions Designer to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong ...

NICE

Director Engineering

Seattle, WA · On-site

In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary ...

ResMed

Global Revenue CCaaS Sr. Product Manager

San Diego, CA · On-site

$134K - $177K/yr

Maintain deep, current knowledge of CCaaS platforms, with hands-on understanding of NICE inContact, including routing strategies, IVR/IVA design, agent workflows, and reporting. * Apply prior real ...

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How much do incontact jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for incontact in the United States is $52.91, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $60.10 per hour, depending on experience, location, and employer.
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Incontact jobs near you
Infographic showing various Incontact job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $110,058 per year, or $52.9 per hour.
Nice InContact CXone resource

Nice InContact CXone resource

Software People, Inc.

Lansing, MI

Other

Posted 10 days ago

Job description

In person interview needed. Onsite from day 1

Location: Lansing, MI

Duration: 12- 12+ months (High Possibility of Further Extensions)

Responsibilities

  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Skills Needed

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • NICE CXOne Studio experience [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

Apply