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Inbound Outbound Queue Associate Jobs in Baton Rouge, LA

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Inbound Outbound Queue Associate information

See Baton Rouge, LA salary details

$8

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$26

How much do inbound outbound queue associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for inbound outbound queue associate in Baton Rouge, LA is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Baton Rouge, LA? For Inbound Outbound Queue Associate jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Baton Rouge, LA look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Inbound Outbound Queue Associate jobs? Cities near Baton Rouge, LA with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you

Medicaid Call Center - Coordinator 1

Louisiana Department of State Civil Service

Baton Rouge, LA โ€ข On-site

Other

This job post hasย expired today.ย Applications are no longer accepted.

Job description

Medicaid Call Center - Coordinator 1

Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5333106)

Medicaid Call Center - Coordinator 1

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Unclassified

Job Number

R-001976

Department

University of New Orleans

Opening Date

05/06/2026

  • Description

  • Benefits

Job Duties and Other Information

Please click HERE (https://ulsuno.wd1.myworkdayjobs.com/en-US/UniversityOfNewOrleans/job/Baton-Rouge-La/Medicaid-Call-Center---Coordinator-1_R-001976-1?q=R-001976) to apply.

  • Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD).

  • Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.

  • Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers.

  • Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc.

  • May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.

  • Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed.

  • Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.

  • Helps identify any other resources needed by a member and assisting the member with access or contact information to same.

  • Participates in outreach efforts and emergency preparedness or response activities as directed.

  • Other tasks as assigned.

QUALIFICATIONS

REQUIRED:

  • Bachelorโ€™s Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.

  • Excellent analytical skills, effective organizational and time management skills.

  • Great attention to detail and follow up.

  • Ability to manage projects, assignments, and competing priorities.

  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:

  • Advanced degree.

  • Minimum 1 year professional experience with customer service and/or call centers.

  • Minimum 1 year professional experience with Medicaid programs, policy, and procedures.

  • Minimum 1 year professional experience with LaMEDS.

  • Relevant industry certifications.

Benefits for unclassified employees are determined by the individual hiring authority.

Employer

State of Louisiana

Address

1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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