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Hilton Remote Reservation Jobs (NOW HIRING)

Hilton Remote Reservation information

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$11

$17

$22

How much do hilton remote reservation jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hilton remote reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Hilton Remote Reservation jobs?

Hilton Remote Reservation jobs are customer service positions where employees assist guests with booking hotel rooms, modifying reservations, and answering inquiries—all from a remote or work-from-home setting. Team members interact with customers via phone, email, or chat, providing guidance on room availability, rates, and special requests. These roles require strong communication skills, problem-solving abilities, and familiarity with Hilton's booking systems. Working remotely, employees can enjoy flexible schedules and support Hilton's guests worldwide. Hilton often provides training and necessary equipment for these positions.

What are some common challenges faced by Hilton Remote Reservation Agents and how can they be managed?

Hilton Remote Reservation Agents often face challenges such as managing high call volumes, dealing with diverse guest needs, and maintaining accuracy under pressure. Balancing efficiency with exceptional customer service can be demanding, especially during peak travel seasons. To address these challenges, agents are trained in multitasking, using reservation systems effectively, and utilizing support from team leads and knowledge bases. Staying organized, practicing active listening, and taking advantage of Hilton's ongoing training resources can help agents excel and reduce workplace stress.

What is the difference between Hilton Remote Reservation vs Hilton Front Desk Agent?

AspectHilton Remote ReservationHilton Front Desk Agent
Work EnvironmentRemote, home-basedOn-site at hotel
Primary ResponsibilitiesHandling reservations, customer inquiries via phone/emailChecking in/out guests, managing front desk operations
Required SkillsCustomer service, reservation systems, communicationCustomer service, check-in procedures, multitasking
CertificationsNone specific, hospitality experience preferredHospitality or front desk experience often preferred

Hilton Remote Reservation roles focus on managing bookings and customer inquiries remotely, while Hilton Front Desk Agents work on-site handling guest check-ins and front desk operations. Both roles require strong customer service skills, but differ mainly in work environment and daily tasks.

What are the key skills and qualifications needed to thrive as a Hilton Remote Reservation Agent, and why are they important?

To excel as a Hilton Remote Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and telecommunication tools is commonly required. Outstanding communication, problem-solving abilities, and patience help you deliver exceptional guest experiences and handle diverse inquiries. These competencies are crucial for ensuring accurate bookings, guest satisfaction, and upholding Hilton’s service standards in a remote work environment.
Area Director of Revenue Management - Fully Remote

Area Director of Revenue Management - Fully Remote

Sage Hospitality

Santa Monica, CA • On-site, Remote

$135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

Why us?
Sage Hospitliaty Group is looking for an Area Director of Revenue Management for a remote based role to support The Pierside & the Embassy Suites Irvine/ Orange County.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing.
You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the "Dog Town" days of Santa Monica from the 1970s.
Embassy Suites by Hilton Irvine Orange County Airport
Close to the airport and everything else Irvine has to offer, this Embassy Suites is for everything from the quick layover to the much-anticipated Disneyland adventure. With a complete menu of amenities like an indoor pool, made-to-order breakfast, pet-friendly rooms, and a fitness center, it's perfect for travelers of all kinds. Guests can connect over the complimentary evening reception, and find rest in a trusted brand with which we're proud to work.
Job Overview
The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Responsibilities
  • Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
  • Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
  • Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
  • Ensure sales training is provided to Front Office and Reservation associates.
  • Continuous analysis of competitive set, price positioning, seasonality and mix.
  • Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
  • Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
  • Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
  • Develop monthly room's revenue forecast to be accurate within 5%.
  • Review & analysis of Online Reputation management tool and online marketing analytics.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.

Qualifications
Education/Formal Training
Four year degree preferred.
Experience
3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.
Knowledge/Skills
  • Excellent knowledge of transient, group, and catering customer segments.
  • Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
  • Excellent understanding of total hotel revenue management concepts, processes, and systems.
  • Understands both Brand strategies and cultures.
  • Knowledge of advanced revenue management techniques.
  • Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
  • Negotiate, convince, sell and influence professionals and or associates.
  • Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
  • Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
  • Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
  • Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
  • Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
  • Travel - 30-50% travel to hotel properties required.

Environment
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $135,000.00 - USD $160,000.00 /Yr.

Sage Hospitality Group logo

About Sage Hospitality Group

Sourced by ZipRecruiter

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

Industry

Hospitality services

Company size

1,001 - 5,000 Employees

Headquarters location

Denver, CO, US

Year founded

1984