ZipRecruiter

Log In

1

Hi Hostels Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsHi Hostels Jobs

Hi Hostels information

What is the difference between Hi Hostels vs Front Desk Staff?

AspectHi HostelsFront Desk Staff
Required CredentialsCustomer service skills, basic computer knowledgeCustomer service skills, basic computer knowledge
Work EnvironmentHostel reception, guest interaction, hospitality settingHotel or hostel reception, guest interaction, hospitality setting
Employer & IndustryHostel chains, travel and tourism industryHotels, hostels, travel and tourism industry
Common Search & ComparisonYesYes

Hi Hostels and Front Desk Staff roles both involve guest interaction and customer service within the hospitality industry. While Hi Hostels typically refers to the organization or brand, Front Desk Staff is the specific job title responsible for guest check-ins, inquiries, and reservations. Both roles require similar skills and work environments, making them closely related in the hospitality sector.

More about Hi Hostels jobs
What cities are hiring for Hi Hostels jobs? Cities with the most Hi Hostels job openings:
What states have the most Hi Hostels jobs? States with the most job openings for Hi Hostels jobs include:
What job categories do people searching Hi Hostels jobs look for? The top searched job categories for Hi Hostels jobs are:
Hi Hostels jobs near you
Infographic showing various Hi Hostels job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Guest Services Associate | Full Time | Overnight

American Youth Hostels

Manhattan, NY

$18.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Join Our Team as a Guest Service Associate at HI USA New York City Hostel!
Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for a full time overnight Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.
Position Details:
Pay: $18.85 per hour (+$1/hour differential for overnight hours)
Shifts: Overnight
Type: Full-time, benefit-eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:

  • Free stays at other HI USA hostels (subject to availability)
  • Discounts on hundreds of brands
  • On-the-job training
  • Opportunities for growth within HI USA
  • Friendly and inclusive work environment

Responsibilities:
  • Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
  • Handle individual and group reservations via telephone, email, or online
  • Conduct hostel tours and gather guest feedback
  • Follow procedures to ensure the security and safety of the hostel, guests, and staff
  • Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
  • Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
  • Provide information on HI memberships, the hostel, and local area to guests
  • Promote HI USA's mission: "To help all, especially the young, gain a greater understanding of the world and its people, through hostelling"
  • Positively represent HI USA to guests, callers, and local officials
  • Provide overnight, on-call assistance for emergencies
  • Perform other duties as assigned by management

Skills/Qualifications:
  • High school diploma or GED
  • Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
  • Excellent communication skills and ability to handle cash accurately
  • Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
  • Ability to multi-task in a fast-paced environment and work independently or as part of a team
  • Computer literacy (WINXP, MS Word, Excel, Outlook)
  • Willingness to work evenings, weekends, and holidays as required
  • Preferred: First aid and CPR certification (training can be provided)

Physical Requirements:
  • Regularly required to sit, use hands and arms
  • Frequently required to stand, walk, talk, and hear
  • Occasionally required to climb or balance
  • Must be able to lift and move up to 50 pounds
  • Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
  • Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Apply