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Helpdesk Associate Jobs in Silver Spring, MD (NOW HIRING)

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Qualifications: - Associates/bachelor's degree in IT or related field. - Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365. - Experience ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

$60K - $64K/yr

An Associate's or Bachelor's degree in an IT-related field is preferred but not required. CompTIA ... Helpdesk Technician 900 G Street, NW Fourth Floor Washington, DC 20001 Fax: (202) 204-5214 No ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

An Associate's or Bachelor's degree in an IT-related field is preferred but not required. CompTIA ... Helpdesk Technician 900 G Street, NW Fourth Floor Washington, DC 20001 Fax: (202) 204-5214 No ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

S. CITIZENSHIP with full background investigation required REQUIRED Associate's degree and a ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

CITIZENSHIP with full background investigation required REQUIRED • Associate's degree and a ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

Express & Bonobos

Associate Manager

Mclean, VA

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express

Associate Manager

Mclean, VA · On-site

The Associate Manager supports the store manager in managing store operations, recruiting ... Provide feedback to help support the creation of clear action plans that optimize results. * Manage ...

Express

Associate Manager

Mclean, VA · On-site

Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...

Express

Associate Manager

Tysons, VA · On-site

Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Silver Spring, MD

Helpdesk Associate information

See Silver Spring, MD salary details

$14

$22

$34

How much do helpdesk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for helpdesk associate in Silver Spring, MD is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD? The most popular types of Helpdesk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Helpdesk Associate jobs? Cities near Silver Spring, MD with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • On-site

Part-time

Posted 3 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)
Job Summary
The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.
Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree - Information Systems Management
  • Master's Degree - English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager - Advanced Administration
  • Red Hat Linux Administration
Experience Level
20+ years of experience providing enterprise-level IT support in large and regulated environments.

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