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Half Time Email Chat Support Jobs (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Odessa College

Student Support Specialist

Odessa, TX · On-site

Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Must be able to sit and use the computer for long periods of time; * Ability to work under stress ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... Assists real-time in the resolution of support issues to decrease downtime and to bring about high ...

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Half Time Email Chat Support information

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How much do half time email chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for half time email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Half Time Email Chat Support job?

A Half Time Email Chat Support job involves assisting customers through email and chat platforms, but on a part-time basis, typically working around 20 hours per week. The primary responsibilities include responding to customer inquiries, resolving issues, and providing information about products or services. This role requires strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment. It is ideal for individuals seeking flexible work hours or supplemental income while working remotely or in an office setting.

What are the key skills and qualifications needed to thrive as a Half Time Email Chat Support Specialist, and why are they important?

To thrive as a Half Time Email Chat Support Specialist, you need strong written communication skills, attention to detail, and experience with customer service policies or procedures. Familiarity with help desk software, ticketing systems like Zendesk or Freshdesk, and basic computer proficiency is typically required. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills that enhance service quality. These skills ensure clear, efficient resolution of customer issues and contribute to a positive customer experience, even in part-time roles.

What is the difference between Half Time Email Chat Support vs Customer Service Representative?

AspectHalf Time Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat and email supportIn-office or remote, phone, email, or chat support
Required SkillsExcellent written communication, patience, tech-savvyVerbal communication, problem-solving, multitasking
CertificationsNone typically required, some customer service trainingCustomer service or communication certifications optional
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Half Time Email Chat Support focuses on online written communication via email and chat, often in a remote setting, with an emphasis on written skills. Customer Service Representatives may handle multiple channels, including calls, and often work in diverse environments. Both roles require strong communication skills, but the specific tools and interaction modes differ.

What are some common challenges faced by half-time email chat support representatives, and how can they be managed effectively?

Half-time email chat support representatives often face the challenge of balancing a high volume of inquiries within limited working hours. Prioritizing urgent requests, using templates for frequently asked questions, and maintaining clear, concise communication can help manage workload efficiently. Additionally, staying organized and leveraging team collaboration tools ensures a smooth handover between shifts and consistent customer support. Effective time management and strong communication skills are key to thriving in this role.
More about Half Time Email Chat Support jobs
What job categories do people searching Half Time Email Chat Support jobs look for? The top searched job categories for Half Time Email Chat Support jobs are:
Half Time Email Chat Support jobs near you
Technical Support (Email Specialist)

Technical Support (Email Specialist)

Filevine

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision

Posted 19 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
  • Work directly with customers to investigate and resolve difficult issues primarily over email.
  • Scheduling and joining Zoom meetings when necessary
  • Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
  • Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
  • Develop and maintain resources by writing internal knowledge base articles
  • Becoming an expert on Filevine products

What You'll Need:
  • Previous technical support/chat support experience preferred
  • Prior experience in high-volume environment
  • Professional presence in customer-facing settings
  • Excellent written and verbal communication
  • A high technical aptitude
  • Receptive to feedback
  • Hungry to help customers, learn and to provide excellent service

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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